Reliability Success Manager

About the Position

Reliability Success Manager

Europe

A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.

As a Reliability Success Manager, you will play a key role in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure as part of our growing team in a new hybrid role. You will make a significant contribution to digitally transforming global enterprise organizations in achieving machine health. This position is remote and can sit anywhere in Europe.

A Day In Your Life

• Join a growing team of Augury platform experts dedicated to helping customers drive adoption and grow their machine health solutions.
• Develop a trusted advisor relationship with technical project leads and maintenance/reliability external stakeholders.
• Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform.
• Travel to manufacturing sites to evaluate equipment for the fit of the Augury solution and understand the site’s process to determine the criticality of all equipment.
• Generate reports and site visit summaries.
• Collaborate with a dotted line with the Corporate CSM and/or an Account Executive to function as a pod to ensure top-down and bottom-up success for customers.
• Quarterback optimal facility-level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise.
• Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap.
• Establish post-implementation adoption activities to closely monitor the success of customer initiatives.
• Move customers through the customer journey by leveraging subject matter experts to change mindsets from reactive to proactive, integrate Augury into their work processes and operations, and identify growth opportunities.
• Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells.

Requirements

• Experience: At least 5+ years in manufacturing/reliability in manufacturing. Vibration Analysis CAT 2+ is preferred but not required. Ability to travel (up to 50%).
• Experience: In-depth understanding of current reliability best practices and methodologies. Strong understanding of precision maintenance practices.
• Customer-Centric: Relationship builder and customer advocate. Thrives on cross-functional team collaboration and understands the importance of working with technical teammates to analyze ROI, drive impact, and provide a seamless customer experience.
• Strong Communicator: Strong interpersonal skills and the ability to communicate effectively both internally and externally. Able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.
• Bi-lingual: English and German is a nice to have.

We Offer

• Opportunity to work in a people-first organization that fosters an inclusive environment.
• Commitment to providing a work environment free of discrimination and harassment.
• Equal opportunity employer dedicated to creating an inclusive environment for all employees.

About the Company

Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law. Please note that Augury uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.