About the Position

Renewals Representative

United States

Sales – Renewals

Permanent

Remote

About Us

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

The Renewals Representative is a quota-carrying overlay sales role, responsible for partnering with a small number of Account Managers/Executives to jointly achieve overall renewal and expansion sales targets. The Renewals Rep will focus on reaching renewal rate, renewal ACV and renewal billings targets in a prescribed territory, while supporting and enabling expansion motions in partnership with the AM/AE.

Responsibilities

Closely collaborate with Account Manager/Executive teammates in shared territories to maximize NRR
Achieve agreed-to quarterly renewal and expansion sales goals
Develop strong relationships with key partners, buyers, and influencers
Identify customer renewal risks and collaborate to mitigate them
Acquire necessary documentation for revenue transactions
Support and manage the end-to-end renewals process
Execute a planned cadence of engagement with customers
Work in support of the new business sales team

Requirements

Bachelor’s degree in Business Administration, Communications, or Marketing preferred; or proven relevant experience in previous roles.
1-3+ years experience in renewal account management or sales roles working with decision-makers in large organizations with a proven track record of achieving and exceeding sales quotas.
Familiarity with Salesforce tools such as Lightning and CPQ, as well as additional tools like Outreach, Microsoft Excel, Microsoft Power BI, and Microsoft Outlook.
Strong understanding of the Renewals sales cycle, buyer personas, and decision-making processes.
Exceptional retention risk discovery skills, value proposition presentation, negotiation, and closing skills.
Excellent communication and interpersonal skills.
Self-motivated and proactive approach to a set of tasks.
Solid technical acumen able to explain the benefits of different technologies and strong cybersecurity knowledge is an advantage.
Experience in selling through and with channel partners, and ability to thrive in a team-selling environment.

We Offer

Base salary ranging from $60,200 to $100,100
Target sales commissions
Comprehensive benefits package
Remote-first working model with some roles requiring a hybrid approach

About the Company

Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote-first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit. Employee-led diversity and inclusion networks that build community and provide education and advocacy. Annual charity and fundraising initiatives and volunteer days for employees to support local communities. Global employee sustainability initiatives to reduce our environmental footprint. Global fitness and trivia competitions to keep our bodies and minds sharp. Global wellbeing days for employees to relax and recharge. Monthly wellbeing webinars and training to support employee health and wellbeing.

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity, or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

Renewals Representative

Job description