Rental Service Agent
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Nice to have's
Job description
About the Position
Rental Service Agent
Location: Hamburg, Germany
About Us
Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. As we expand our product offerings, we rely on exceptional frontline professionals who deliver memorable customer experiences while also driving commercial results.
The Rental Service Agent is a dual-focused role:
- Customer Experience Champion for rentals
- Sales Specialist for RV purchase demos and conversions
This position is crucial to ensuring customers leave satisfied, whether they are beginning a rental journey or purchasing their future RV.
Responsibilities
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Customer Service & Operations:
- Conduct check-ins/check-outs, briefings, and provide ongoing rental support.
- Handle service recovery and emergencies with empathy.
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Sales Demonstrations & Customer Engagement:
- Prepare and perform RV demos, showcasing features, specs, and customer-specific needs.
- Ensure smooth handovers and all documentation is in order.
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Sales Conversion & Lead Management:
- Track leads, demos, and follow-ups in CRM.
- Convert rental customers into sales opportunities, and support the RV Sales District and City Lead to meet targets.
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Product Knowledge & Technical Support:
- Maintain knowledge of Indie Campers RV models and perform basic system demos (lighting, gas, etc.).
- Troubleshoot and escalate issues as needed.
Requirements
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Must have:
- 1-3 years in customer service, sales, hospitality, rental, or automotive environments.
- Strong communication and customer engagement skills.
- Ability to understand and explain technical RV/vehicle systems.
- Hands-on, adaptable, solution-oriented under pressure.
- Proficiency using rental systems.
- Organized, detail-focused, and proactive in managing leads or customers.
- Driving License (Category B) required.
- English proficiency.
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Nice to have:
- Proficiency using CRM tools.
- Digital sales software.
- German proficiency.
Physical and Operational Requirements
- Able to stand, walk, and move around the depot for extended periods throughout the day.
- Able to lift or carry light to moderate items (10–15 kg).
- Comfortable working outdoors in varying weather conditions.
- Flexible to work weekends, holidays, and peak-season schedules.
- Ability to interact with customers in different emotional states (excited, stressed, confused) with calmness and professionalism.
We Offer
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and RV technical systems.
- Career growth across Rental, Sales, Operations, or Servicing.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural working environment.
About the Company
Indie Campers is a global leader in road trip travel, offering thousands of customers the freedom to explore the world in fully equipped campervans and RVs. Our mission is to provide exceptional travel experiences and empower customers to create unforgettable memories on the road.
Are you Ready to Go Indie?
© Indie Campers. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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