Rental Service Agent
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Job description
About the Position
Rental Service Agent
Geneva, Geneva, Switzerland
About Us
Indie Campers is a global leader in road travel, offering thousands of customers the freedom to explore the world aboard fully equipped campervans and motorhomes.
As we expand our product offerings, we rely on exceptional field professionals who can deliver memorable customer experiences while contributing to business results.
The position of Rental Service Agent has a dual dimension:
- Customer experience referent for rentals
- Sales specialist for motorhome demonstrations and sales conversion
This role is essential for ensuring customer satisfaction, whether they are starting a rental adventure or purchasing their future motorhome.
Responsibilities
- Customer Service and Operations: Perform check-ins/check-outs, briefings, and provide continuous support during the rental. Manage service incidents and emergencies with empathy.
- Sales Demonstrations and Customer Relations: Prepare and conduct motorhome demonstrations, presenting features, specifications, and needs specific to each customer. Ensure vehicle handovers are smooth and all documentation is in order.
- Sales Conversion and Lead Management: Track leads, demonstrations, and follow-ups in the CRM. Convert rental customers into sales opportunities and support the RV Sales District and City Lead in achieving their goals.
- Product Knowledge and Technical Support: Maintain a good understanding of Indie Campers vehicle models and perform basic demonstrations of systems (lighting, gas, etc.). Identify problems, resolve them when possible, and escalate if necessary.
Requirements
- Required: 1 to 3 years of experience in customer service, sales, hospitality, rental, or automotive.
- Required: Excellent communication and customer relationship skills.
- Required: Ability to understand and explain technical systems of vehicles/motorhomes.
- Required: Operational, adaptable, and solution-oriented profile under pressure.
- Preferred: Proficiency in CRM tools, rental systems, or digital sales software.
- Required: Organized, detail-oriented, and proactive in managing leads or customers.
- Required: Driver's license (Category B).
- Required: English. Preferred: Proficiency in the local language (if applicable).
Physical and Operational Requirements
- Required: Ability to stand, walk, and move around the depot for long periods during the day.
- Required: Ability to lift or transport light to moderately heavy objects (10 to 15 kg).
- Required: Comfortable working outdoors in varying weather conditions.
- Required: Flexibility to work weekends, holidays, and during peak activity periods.
- Required: Ability to interact with customers in different emotional states (enthusiastic, stressed, disoriented) with calmness and professionalism.
We Offer
- Competitive compensation and commission opportunities.
- Training in sales, product knowledge, customer service, and technical systems of recreational vehicles.
- Career growth in rental, sales, operations, or maintenance fields.
- Travel benefits and access to the Indie Campers rental fleet.
- Dynamic and multicultural work environment.
About the Company
Are you ready to join the Indie adventure?
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