Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Job ID R.0058863
Primary location
City of Taguig, Metro Manila
Date posted 05/14/2026
Worker type Regular
Workplace flexibility Onsite
At Empower, our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
Responsibilities
- Engage with customers via inbound calls, respond to their inquiries, and process requests
- Deliver professional service with a pleasant phone demeanor and strong communication skills
- Manage a wide array of service requests including account maintenance and withdrawal requests
- Deliver a responsive client experience by taking ownership, delivering accurate information, and collaborating with internal business partners
- Create a positive service experience by confidently navigating problems and finding solutions independently
- Navigate between multiple systems, internal modes of communication and resources while simultaneously engaging in client phone calls
- Achieve and maintain a high level of customer satisfaction and performance metrics
Requirements
- 1+ years of customer service experience preferred; fresh graduates are welcome to apply
- Demonstrated enthusiasm for providing quality service in a professional environment
- Ability to work in a fast-paced, client-driven call center with a cheerful demeanor
- Strong active listening and verbal communication skills to support our diverse customer base
- Ability to use, navigate, troubleshoot, and operate multiple technology platforms simultaneously
Nice to Have
- Financial industry experience preferred
We Offer
- Flexible work environment
- Fluid career paths
- Opportunities for internal mobility
- Commitment to diversity and inclusion
- Professional development opportunities
About the Company
Like our name says, we empower financial freedom for all. We’re a financial services company who helps individuals and organizations of all sizes have a clear and simple understanding of where their finances are today and where they’re headed.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.