Research and Design Manager

About the Position

LRS Consulting Services is seeking a Research and Design Manager for a contract to hire opportunity with our client in Fort Worth, TX. This role will lead efforts on various projects and assist with design and research alongside other UX professionals.

Our goal in Marketing is to effectively communicate what makes our company unique to the market we serve so that prospective clients will make our company the first place they turn in order to plan for their financial security. The User Experience Researcher & Designer will be a key member of the Experience Design and broader Marketing team.

In this role, you will create understanding and empathy around user needs, stated and unstated, for the company, including designers, product managers, developers, and management. You will conduct primary research, exploring the behaviors and motivations of our users through methods like field visits, surveys, usability testing, user interviews, card sorting, ethnography, and data analysis. Additionally, you will build designs and convey them along with research to stakeholders. A key metric for success in this role will be the ability to influence stakeholders.

Responsibilities

• Create understanding and empathy around user needs for the company
• Conduct primary research through various methods
• Build designs and convey them to stakeholders
• Influence stakeholders and improve the user experience
• Assist with quantitative and qualitative studies
• Facilitate workshops
• Evangelize the importance of user research & design in software development
• Collaborate with business stakeholders, IT, researchers, marketing, and design leaders
• Strategize research into end-to-end client journeys
• Create and validate new designs through user feedback sessions
• Mentor researchers/designers

Requirements

• Education: A Degree in related studies (Human Computer Interaction, Data Science, Interaction Design, Cognitive Science, Psychology, etc.), or equivalent real-world experience
• Work Experience: 5 - 10+ years in UX related role doing research and design
• Skills:
  • Experience managing qualitative and quantitative research projects
  • Ability to do design work in tools such as Figma
  • Familiarity with current and emerging KPIs, benchmarks, and success metrics
  • Experience with survey and measurement tools (e.g., Qualtrics, UserTesting.com)
  • Experience turning insights into action and telling a compelling story about client needs
• Knowledge, Skills, and Abilities:
  • Passion for leading, career growth, and motivating others
  • Caring and compassion for others, including a commitment to psychological safety
  • Promoting UX maturity and advocating for its value
  • Knowledge of UX trends
  • Comfortable communicating with and influencing leaders at all levels
  • Genuine passion for problem-solving and working with diverse teams

Nice to Have

• Military experience

We Offer

• Salary: $60.00 - 75.00 per hour, depending on experience
• Type: Contract
• Location: Fort Worth, TX

About the Company

LRS is an equal opportunity employer. Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship, status, or protected veteran status.

In some cases, LRS Consulting uses generative artificial intelligence (AI) in support of our hiring processes. LRS takes steps to ensure the use of AI does not result in discrimination based on protected class(es). AI may be used in the hiring process solely in support of the assessment of candidate qualifications. All decisions in the hiring process are made by LRS employees. If AI will be used in the hiring process for the position for which you are applying, you will be notified and will have the opportunity to opt out. Please contact [email protected] with any questions.