Research Operations Associate

About the Position

We are looking for a Research Operations Associate to support a UX Research team by managing end-to-end participant recruitment for research studies, with a strong focus on B2B employer participants across sourcing, screening, scheduling, NDAs, and incentive payments. You will lead the migration of the UX research repository to Dovetail, serve as liaison between two research operations teams, coordinate with Legal and Policy on participant compliance, and identify continuous improvements to research operations processes. The role requires 1–2 years of experience supporting UX teams or coordinating research participants with strong Agile and project management skills.

Responsibilities

• Manage the end-to-end participant recruitment process for UX research studies, with a strong focus on B2B (employer) participants, including sourcing, screening, NDAs, scheduling, and incentive payments.
• Communicate proactively with researchers on recruitment challenges and recommend alternative recruiting approaches when needed.
• Lead the migration of the UX research repository from Google to Dovetail and support repository organization and thematic analysis.
• Serve as the liaison between the Indeed Research Operations and Glassdoor UX Research teams.
• Identify and improve Research Operations processes using design thinking and continuous improvement practices.
• Create recruitment resources and best practices for researchers.
• Support the UX research lifecycle by partnering closely with researchers and understanding study requirements.
• Coordinate with Legal and Policy teams to ensure participant compliance and approvals.
• Manage UX research vendors, procurement activities, and support research budget tracking.
• Onboard new UX researchers and promote consistent Research Operations practices and UX culture.

Requirements

• 1–2 years supporting UX teams, cross-functional programs, or coordinating research participants/panels.
• Experience coordinating, scheduling, and managing multiple projects simultaneously.
• Understanding of or interest in UX Research and Design Thinking.
• Experience recruiting participants, preferably for UX research.
• Calendar management and scheduling tools. Online collaboration tools.
• Experience with survey tools (e.g., Qualtrics or equivalent).
• Strong Agile/Jira experience.
• Upper-intermediate English level.

Nice to Have

• Research Operations experience.
• Experience recruiting B2B/employer participants.
• Experience with Dovetail, including repository management or migration.
• Experience supporting UX research repositories and thematic analysis.
• Vendor management and procurement experience.
• Budget tracking experience.
• Experience coordinating with Legal and Policy teams.
• Knowledge of UX research methodologies and participant recruiting best practices.

We Offer

• Growth without limits: build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget.
• Competitive compensation: get recognition that reflects your skills and impact, with regular performance and compensation reviews.
• Flexibility: work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm.
• Meaningful, modern projects: build impactful products using modern technologies alongside global teams and leading brands.
• Collaborative culture: join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized.
• Well-being & support: access local well-being programs and people-focused support tailored to your location.

About the Company

We are a remote-first company, so all our positions are remote. Schedules are flexible, but the main requirement is to have an overlap with your client’s schedule to ensure smooth collaboration. Specific details depend on the project and are discussed during the interview process.

Hiring Process Timeline

We designed our hiring process to be fast, transparent, and convenient - so you always know what to expect and can move through the steps without unnecessary delays.

1. Tell us about yourself: Submit a short application form.
2. Pass a quick test: Pass a 30’- 60’ test.
3. Record a short video: Introduce yourself on video to fast-track your application process.
4. Meet our team: Once you pass the video review, grab a spot on our calendar for a technical interview.
5. Get an offer: Welcome to AgileEngine!

Have any questions?

• Work format and schedule: We are a remote-first company, so all our positions are remote. Schedules are flexible, but the main requirement is to have an overlap with your client’s schedule to ensure smooth collaboration.
• English proficiency: We look for Upper-Intermediate (B2) proficiency or higher.
• Work equipment: Equipment is provided in Ukraine, Poland, Argentina, Colombia, Mexico, Brazil, Guatemala, Portugal, Spain, and India. In the USA, equipment is usually provided by the client; otherwise, you will be expected to use your own setup.
• Professional growth: We support continuous growth through personalized development paths tailored to each expert. Also, you can expect an annual learning and development budget, internal workshops, tech talks, and mentorship programs.
• Team structure: Teams vary by project, but you’ll usually work with a mix of experts across different fields, along with a delivery or project manager who supports collaboration and onboarding. Common tools include Jira, Google Workspace, Google Chat, Slack, Confluence, Notion, etc.

Need help?

Want more details? See full FAQ. If something doesn’t work or you have questions regarding your application process, drop us a line.