About the Position

We are seeking a Retail Vertical Customer Success Executive to join our team. In this role, you will act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. You will build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data.

Responsibilities

External

Serve as relationship owner within Customer Success
Lead regular Business Reviews
Lead Net Promoter Score (NPS)
Educate customers on relevant features and functionalities tailored to their business needs
Deliver insightful presentations and actionable recommendations
Help improve renewal rates by demonstrating clear business outcomes and value
Develop fact-based answers and analyses to complex business questions
Build and maintain strong client relationships, including engagement at C-suite level
Identify and convert opportunities, including generating sales leads

Internal

Coordinate internal departments to meet client deadlines
Collect and provide feedback to product and operations teams to improve client experience
Collaborate with other business units to identify strategic opportunities
Execute service model and Thought Leadership Projects
Lead client briefings and onboarding processes

Requirements

2–5 years of experience in the CPG industry and/or related fields (insights, category management, market research)
Prior experience with NIQ (or similar) solutions in analytics
Strong analytical mind and excellent numerical skills
Proficiency in Microsoft Excel, PowerPoint
Experience in handling presentations or willingness to develop presentation skills
Consultative client skills and innovative problem-solving abilities
Effective communication and data visualization skills
Strong organizational and interpersonal skills
Digital savvy and fast learner of tools and concepts
Experience coaching others in data analysis and / or NIQ tools
Bachelor's degree required; Honour’s degree is a plus
Kazak, Russian, English – upper intermediate level

Competencies

Listening & understanding
Written & verbal communications
Influencing & negotiating
Service focus & relationship building
Collaboration & teamwork
Creativity & innovation
Information seeking
Consultative storytelling
Process Management
Time Management
Digital Savvy/Technical Capabilities
RMS, NIQ Solutions
Retail & FMCG Industry Knowledge

We Offer

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our Commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.

Contact

Posted by: Angel Davis

I'm interested | Refer a friend | Privacy Notice

Retail Vertical Customer Success Executive

Job description