About the Position

We are seeking a Retention Loyalty Manager with experience in the gambling industry to join our team. Responsible for planning and executing engagement events to enhance player retention.

Responsibilities

Develop and execute plans for Top Events in casino and sports products
Design and implement gamification systems, including mechanics, rewards, and progression paths
Calculate key metrics and financial projections to ensure success and profitability
Conduct detailed analysis and present activity performance to refine strategies
Collaborate with cross-functional teams to ensure seamless execution of plans
Plan and conduct A/B tests to evaluate and optimize gamification features
Monitor key gamification product metrics and adjust strategies as needed
Stay updated on industry trends and best practices to innovate and maintain competitiveness

Requirements

Gambling industry experience is mandatory
Experience planning and executing engagement events such as tournaments, lotteries, jackpots, missions, quests for player retention
Strong analytical skills with the ability to calculate promo economics and analyze results
Expertise in gamification processes, including game mechanics, progression systems, and rewards
Knowledge of client segmentation and player behavior analysis
Understanding of A/B testing and hypothesis testing to optimize activities
Familiarity with key metrics: MAU/DAU, LTV, ARPU, RR, GGR, NGR, etc.
Experience with analytics tools: Tableau, Power BI, Google Data Studio, or similar

Nice to Have

Background in UX/UI design or product development
Familiarity with top providers and manufacturers of games and slots
Experience conducting market and competitor analyses

Soft Skills

Strong attention to detail and organizational skills
Proactivity and autonomy in managing tasks and projects
Clear and open communication skills
Strategic thinking with a creative mindset
Flexibility and adaptability in a fast-paced environment

We Offer

An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan; work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
Modern corporate equipment based on macOS or Windows and additional equipment are provided
Paid vacations, sick leave, personal events days, days off
Corporate health insurance program for your well-being
Referral program to enjoy cooperation with your colleagues and get the bonus
Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
Rewards program for mentoring and coaching colleagues
Free internal English courses
Yoga classes to help you stay active and energized
In-house Travel Service
Multiple internal activities: online platform for employees with quests, gamification, presents, and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays
Company events, team buildings

About the Company

Join our team and be part of a dynamic and innovative environment where your skills and ideas will be valued and contribute to our success.

Retention Loyalty Manager

Tech Stack

Job Description, Responsibilities & Requirements