Revenue Operations Manager

About the Position

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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

The Revenue Operations team is central to the success of our go-to-market functions. As the Manager of Revenue Operations for the B2B business unit, you will build and lead a high-performing RevOps team in your region, establishing a best-in-class revenue operations function. Your expertise will guide GTM teams in strategic planning, insightful reporting, and performance optimization, helping drive alignment and efficiency across departments.

In this role, you will own the development, monitoring, and refinement of key performance indicators (KPIs) across the entire customer journey to ensure measurable success at every stage. Partnering closely with Finance and GTM leadership, you’ll play a critical role in developing investment cases to enhance team productivity and efficiency. This is a strategic, high-impact position where you will contribute directly to business growth by optimizing processes, establishing robust reporting frameworks, and ensuring data-driven decisions across the organization.

Responsibilities

• Lead weekly performance reviews, providing a comprehensive analysis of the pipeline and insights to leadership.
• Conduct in-depth bi-weekly sessions focusing on New Business (AE) and Account Management (AM) performance.
• Facilitate the Monthly Business Review (MBR) and Quarterly Business Review (QBR) sessions, partnering with GTM leaders.
• Oversee the monthly analysis of quota attainment and coverage across the sales and customer teams.
• Lead the quarterly reforecasting process, working closely with Finance and GTM leadership.
• Build and develop the Revenue Operations team as a strategic partner for the Head of RevOps.
• Collaborate with cross-functional leaders in Enablement, Product, and Sales to ensure the strategy is aligned with global priorities and product roadmaps.

Requirements

• A bachelor's degree in a relevant field, such as business, finance, technology, or operations; a master’s degree in business or a related discipline is a plus but not required.
• Proven experience leading and developing high-performing teams (2+ years) in a hybrid or remote environment.
• Significant experience (6+ years) within a go-to-market (GTM) environment.
• Demonstrated ability to drive cross-functional outcomes, successfully collaborating with stakeholders in Information Systems, Data, Finance, GTM, and Marketing.
• Strong experience leading budget and forecasting processes to align with company goals and expectations.
• Solid analytical and data-driven decision-making skills, with experience establishing and managing KPIs.
• Fluency in English as a working language is required for this position.

Nice to Have

• Exceptional Analytical Skills: A keen ability to analyze complex data sets and derive actionable insights.
• Strong Communication and Relationship-Building Abilities: Excellent communication skills to build and maintain relationships with stakeholders at all levels.
• Strategic Thinking and Problem-Solving: The capacity to think big-picture while managing details, with an eye for process improvement and alignment to organizational goals.
• Self-Starter with a Results-Driven Mindset: A proactive and resourceful attitude, with a drive for achieving tangible results and measurable impact on revenue performance.

We Offer

• A flexible work environment that empowers you to do your best work.
• A culture that celebrates performance.
• The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard.
• Career-defining opportunities.
• Flexible paid time off and remote work policies.
• Equity options, because this is your company too.
• Contributions to your pension plan. Your future matters.
• Training opportunities to grow your skills and career.
• Health and wellness credit so you feel your best.
• Time off to volunteer and give back to your community.
• Interest groups, employee led networks, social committees to sponsored sports teams.
• Computer purchase program to get your personal Macbook.
• Enhanced parental leave to support growing families.

About the Company

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you-all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

|| ONLY IF CRIMINAL CHECK APPLIES || Please note that we ask applicants to disclose any criminal convictions, and we conduct criminal record checks as part of our hiring process for this role.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.