Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Our client, a leading provider of high-quality turnkey gaming platform solutions, is seeking a motivated and dynamic Risk Agent to join their team in Limassol. They deliver end-to-end services for the online gaming industry, including casino and sportsbook platforms, operations, CRM, licensing, player management, payment processing, and customer support.
Reference #: GC006037
Responsibilities
- Process new client account openings in line with KYC and internal procedures
- Review and update existing client accounts, ensuring documentation and information remain accurate and valid
- Monitor customer accounts and transactions to identify potential fraud or unusual activity
- Investigate, document, and escalate suspicious transactions in accordance with company policies
- Review and process customer deposit and withdrawal requests
- Communicate with banks and payment service providers when required
- Use internal risk, fraud, and payment systems to help maintain healthy deposit conversion rates and acceptable chargeback levels
- Respond to and resolve customer queries in a professional and timely manner
- Work closely with other departments to ensure smooth client experience and operational efficiency
- Ensure ongoing compliance with company policies and regulatory requirements
- Maintain a high level of professionalism and confidentiality at all times
- Escalate complex or unclear issues to management when necessary
Requirements
- Willingness to work rotational 24/7 shifts:
- 08:00 – 16:00
- 16:00 – 00:00
- 00:00 – 08:00
- No prior experience required (experience in payments, risk, or operations is a plus)
- Excellent command of the English language (written and spoken)
- Strong attention to detail and accuracy
- Comfortable using computers; basic to intermediate Excel skills
- Strong sense of responsibility and willingness to learn
- European citizenship is required
We Offer
- Competitive salary package based on experience
- Learning & Development Program with ongoing training opportunities
- 21 days of Paid Annual Leave
- Paid Sick Leave
- Private Medical Health Insurance
- Weekly complimentary lunch at the office
- Unlimited snacks, coffee, and beverages
- Employee discount program across a wide range of services including health & wellness, fitness, beauty, and dining
- Referral Bonus Program for successful candidate recommendations
- Birthday gift vouchers and celebration perks
- Team-building activities and company events
- Supportive, inclusive, and positive working environment
About the Company
Our client has been a leading provider of high-quality turnkey gaming platform solutions, tailored to meet partner needs for years. They deliver end-to-end services for the online gaming industry, including casino and sportsbook platforms, operations, CRM, licensing, player management, payment processing, and customer support-enabling clients to build and scale successful brands.
Their mission is to combine cutting-edge gaming technology with industry expertise and strong support for online casino and sportsbook operators seeking a complete business solution.