Risk Associate with French

About the Position

We are looking for a Risk Associate with French proficiency to join our Risk team at Entain. This hybrid role is based in Bulgaria and offers a monthly compensation of EUR 1400.

Responsibilities

• Maintain agreed service levels for the respective label(s)
• Communicate with players on account-related issues, resolving problems and ensuring high levels of customer care
• Ensure we are compliant with the GDPR and all market-specific regulatory requirements
• Assist AFC, CDD, Player Protection and other Teams around KYC and Fraud/Risk issues
• Create SENs when translation and document clarification are needed, and participate in the process
• Handle customer documents as part of the KYC or risk prevention flow
• Provide expertise & collect examples for the Documents Library
• Review customer withdrawals within the agreed time frames
• Perform overall review of accounts as part of withdrawal approval and fraud prevention procedures
• Analyze customer deposits and account categories to prevent fraud, correct errors and resolve problems
• Suggest improvements to procedures, in the interests of fraud prevention and customer care
• Investigate financial irregularities on accounts
• Work with colleagues in other departments to resolve account-related issues and prevent fraud
• Help maintain quality control and customer care through analysis of player contact
• Investigate risk issues relating to third-party processors
• Check gaming history

Requirements

• Sound knowledge of the different aspects of Risk work including Online Payments or Financial Services knowledge
• Identify subtle fraud and abuse patterns
• Experience with fraud analysis and investigations
• Fluent in English and French language at a business level

We Offer

• Group Bonus Plan
• €100 monthly food vouchers
• Transport and utilities support
• 25 days' annual leave plus local public holidays
• 5 additional paid days off for volunteering, learning and Game Day in December
• Hybrid working with 2+ office days per week, plus fully remote working across August from anywhere in Bulgaria
• ShareSave scheme
• Life assurance and income protection

About the Company

About Entain

There's nothing like a career at Entain. We're a leading, global sports betting and gaming company and we're upping the excitement and increasing player safety. We're a FTSE company with iconic brands including Ladbrokes, Coral, BetMGM, Eurobet and bwin, and we have an energy that drives us to perform at the height of our potential. Whether you're an engineer, marketer or retail specialist, a career here is a complete game changer.

Equal Opportunities

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.