RMA Technician II

About the Position

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RMA Technician II

Location: Boise, Idaho, United States

Employment Type: FULL_TIME

This is a full-time, on-site individual contributor role based in Nampa, Idaho. As an RMA Technician II, you will process, evaluate, test, troubleshoot, repair, and document customer-returned hardware in line with standardized workmanship, quality, safety, and production requirements. You will support timely return merchandise authorization (RMA) disposition, protect product quality, identify recurring issues, and share actionable feedback with production, quality, engineering, and operations teams. You will also serve as an informal resource for less experienced colleagues and contribute to continuous improvement across the RMA department.

Responsibilities

• Receive, inspect, and route returned products; perform bulk processing, labeling, packing, and inventory transactions
• Evaluate and troubleshoot customer-returned hardware using hand tools, test equipment, and approved diagnostic methods
• Test, verify, and rework products to production-level quality and specifications
• Perform cycle counts, investigate discrepancies, and maintain accurate, traceable RMA inventory records
• Identify defects, recurring issues, and process gaps; escalate safety or operational concerns as needed
• Create failure-analysis records and document symptoms, test results, repair actions, and dispositions clearly
• Work with Vendors to coordinate repair and refurbishment of devices
• Contribute to process documentation, continuous improvement activities, and operator training
• Follow occupational health and safety (OHS) requirements, 5S practices, and applicable material-handling standards

Requirements

• High school diploma, technical training, or equivalent practical experience in a production, repair, warehouse, or operations environment
• Demonstrated proficiency in RMA receiving, bulk processing, product test, device analysis, and system transactions
• Ability to troubleshoot electronics or hardware using a structured approach and escalate when needed
• Experience creating or maintaining process documents, work instructions, or training materials; an eye for clarity and consistency
• Ability to train or guide peers on standardized processes
• Proficiency with Microsoft Office or comparable tools; ability to type at least 30 words per minute
• Ability to lift and maneuver items up to 35 pounds, with reasonable accommodation where applicable

Nice to Have

• Associate degree or technical training in electronics, manufacturing, or logistics
• Experience with CRM/ERP systems
• Exposure to Six Sigma, 5S, or root-cause analysis methods

We Offer

At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan

Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution. For California employees, we offer a subsidized HMO option through Kaiser. Ericsson Enterprise Wireless Solutions also offers subsidized dental and vision coverage.

Your Financial Security

We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.

About the Company

At Ericsson, you’ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To build solutions never seen before to some of the world’s toughest problems. You’ll be challenged, but you won’t be alone. You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives, and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer. Learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties, and skills required for this position, and you may be required to perform additional job tasks as assigned.