About the Position

Run Manager - Défense & Sécurité - Digital Platform Services - Île-de-France

Temps complet

About the Company

Sopra Steria, a major player in Tech in Europe with 51,000 employees in nearly 30 countries, is recognized for its consulting, services, and digital solutions activities. It helps its clients to lead their digital transformation and achieve concrete and sustainable benefits. The Group provides a global response to the competitiveness issues of large companies and organizations, combining in-depth knowledge of business sectors and technologies with a collaborative approach. Sopra Steria places the human at the heart of its action and commits to its clients to make the best use of digital to build a positive future. In 2025, the Group achieved a turnover of 5.6 billion euros.

Pour plus d'informations, retrouvez-nous sur www.soprasteria.com/fr

Description of the Role

You will be part of our Digital Platform Services entity, specifically our Défense & Sécurité vertical, for a major player in the sector.

You will join a team responsible for the operational monitoring of infrastructure services and supporting clients in addressing their needs.

Your role will be to coordinate requests, monitor changes, and ensure the quality of the services delivered while ensuring smooth communication between technical teams and client contacts.

Responsibilities

Handle incoming requests through various channels (email, ticketing tool, service requests).
Verify, qualify, and ensure the completeness and legitimacy of received requests.
Direct or address client needs based on context and established processes.
Establish necessary change requests or service requests to meet expressed needs.
Coordinate actions with operations teams and monitor their progress.
Ensure transparent communication with clients throughout the request process.
Ensure the proper execution of changes and service requests.
Analyze encountered malfunctions and propose improvement avenues to optimize the quality of service provided.
Contribute to the continuous improvement of processes and operational functioning.
Produce various deliverables such as event reports, summary notes, and analyses.
Monitor activity-related indicators and participate in operational reporting.

Requirements

Solid mastery of the following environments:
- Service Request Management
- Change Management
- ITSM tools and ticketing tools
- Reporting and dashboard production
- Operational Monitoring of services
- Technical Coordination
Comfortable and operational with:
- ITIL processes
- Production environments
- Client relations and request management
- Coordination of technical teams
- Office and reporting tools
Basic knowledge to develop skills in:
- Complex and critical infrastructures
- Security-constrained environments
- Continuous improvement approaches
- Infrastructure transformation projects
Bachelor's degree (Bac+5) from an engineering school or equivalent.
Significant experience in operational management of IT services, request management, or coordination of operational activities.
Good understanding of infrastructure environments and the challenges related to IT production.
Mastery of change management, service request principles, and ITIL best practices.
Rigorous in following up on your topics, demonstrating a strong sense of organization and excellent work methodology.
Recognized for your analytical mind, synthesis ability, and aptitude for effective reporting to your interlocutors.
Excellent interpersonal skills and good writing skills, able to interact with technical teams, operators, and client representatives.
Your sense of service, autonomy, and ability to manage multiple requests in parallel will be essential assets for success in this role.

We Offer

Telecommuting agreement to work remotely up to 2 days per week depending on your missions.
An attractive benefits package: health insurance, employee welfare committee, meal vouchers, profit-sharing agreement, vacation bonuses, and co-optation.
Individualized support with a dedicated manager to follow your career development.
Multiple career opportunities: over 30 job families with numerous possible transitions.
Unlimited access to training and certifications through the Sopra Steria Academy to enhance skills in the most innovative technologies.
The possibility to engage with our Sopra Steria Foundation or through our partner Vendredi.
Join the Tech'Me UP collective: training, conferences, technological monitoring, and much more.

About the Company

Employeur inclusif et engagé, notre société œuvre chaque jour pour lutter contre toute forme de discrimination et favoriser un environnement de travail respectueux. C’est pourquoi, attachés à la mixité et à la diversité, nous encourageons toutes les candidatures et tous les profils.

Learn more about our commitments