RVP APAC Sales

About the Position

RVP APAC Sales

Enghouse Interactive (EI) are a market leading provider of Customer Experience software. Our portfolio extends across Cloud Contact Centre, AI, Self Service, Quality and Performance Management, Email and Knowledge Management, Video Collaboration, Attendant Console and Outbound Dialers.

The Regional Vice President (RVP), APAC is responsible for driving revenue growth, market expansion, and strategic customer engagement across Asia-Pacific. This is a player/coach role, requiring a hands-on leader who can both personally lead and close complex enterprise deals while building, mentoring, and scaling a high-performance sales organization.

The RVP will operate at the intersection of cloud transformation, hybrid/on-prem modernization, and AI-driven CX, positioning Enghouse as a differentiated alternative to competitors.

Experience of selling SaaS and/or Customer Experience solutions is also a pre-requisite.

Responsibilities

Revenue Ownership & Direct Selling (Player)

• Own and deliver APAC bookings, ARR growth, and pipeline coverage targets
• Personally lead strategic enterprise deals (top 10–20 accounts), including:
  • C-level engagement
  • Complex deal structuring (multi-product, hybrid deployments, partner-led)
• Drive pipeline creation discipline
  • Pipeline coverage and strong qualification rigor (MEDDIC)

Team Leadership & Coaching (Coach)

• Recruit, develop, and retain a high-caliber APAC sales team
• Instill sales process discipline
• Coach reps on:
  • Enterprise discovery (business problem vs feature selling)
  • Multi-threading and executive access
  • Competitive positioning vs incumbents

Go-to-Market Strategy (APAC-Specific)

• Define and execute regional strategy across the mature and growth markets
• Build vertical specific strategies for the regions

Partner & Channel Leadership

• Drive revenue through partner and reseller ecosystem
• Define clear partner operating model:
  • Referral vs resale vs implementation ownership

Market Positioning & Competitive Strategy

• Establish Enghouse as a credible alternative to competitors
• Lead competitive strategy against competitor narratives
• Position differentiated messaging

Cross-Functional Leadership

• Partner closely with:
  • Solutions Engineering
  • Product (roadmap feedback from APAC)
  • Marketing (regional demand generation)
• Ensure alignment across:
  • Sales → Delivery → Support → Renewal lifecycle
• Provide a detailed and comprehensive quarterly written report to be used to update the senior executive team and Enghouse board members

Requirements

• 5–10+ years in enterprise B2B software sales leadership
• Preferred experience in:
  • SaaS and/or Contact centre / CX / CCaaS / UCaaS
  • Hybrid or on-prem to cloud migration environments

Leadership Profile

• True player/coach:
  • Comfortable carrying a personal quota component
  • Actively engaged in deals, not just managing forecasts
• Strong operator:
  • Forecast accuracy within ±5–10%
  • Pipeline discipline and inspection rigor
• Executive presence:
  • Credibility with CIO, COO, CX leaders

Mobility Requirements

• Able to travel up to 50% of the time based on business requirements

We Offer

• Competitive salary range: $150,000 - $250,000 per year
• Full-time position
• Remote work options

About the Company

Enghouse Interactive (EI) are a market leading provider of Customer Experience software. Our portfolio extends across Cloud Contact Centre, AI, Self Service, Quality and Performance Management, Email and Knowledge Management, Video Collaboration, Attendant Console and Outbound Dialers.