Job Description, Responsibilities & Requirements
About the Position
Safer Gambling Analyst - Nordic
Responsible Gaming
Sliema, Malta
Responsibilities
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Monitoring player behaviour and making risk-based, self-driven decisions.
- Promoting the importance of sustainability across external and internal stakeholders.
- Building relationships with our customers via email, chat, and phone across all of our managed brands.
- Coaching our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
- Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
- Keeping up to speed with regulatory requirements and process changes, which will affect our customers to ensure good decision making.
Requirements
- Experience of working within a multi-channel customer service environment.
- Enthusiastic; self-motivated team worker.
- Excellent oral and written communication in English.
- Proficiency in Swedish or Danish language will be considered an asset.
- Confident handling data and making analytical decisions.
- An investigative mindset and critical thinker.
- A decision maker with the ability to handle objections or concerns with first-time resolution.
- Ability to understand and interpret information from a range of data sources to make well-judged evidence-based decisions.
- Previous experience in the gambling industry is essential. Experience in Responsible Gambling would be a strong advantage.
We Offer
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- Employee assistance program that can provide help and guidance during challenging moments.
About the Company
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.
As our company working language is English, we’d like to see your CV in English, please
Join Us!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!