Sales Account Manager - Public Safety

About the Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. Join us as a Sales Account Manager - Public Safety and drive sales, manage customer relationships, and support first responders with our innovative solutions.

Job Responsibilities

• Generate sales opportunities and exceed monthly sales, renewal, and churn targets by contacting leads and managing customer inquiries
• Build and maintain customer relationships to identify up-sell and renewal opportunities while resolving account issues effectively
• Perform accurate and efficient data entry, system navigation, and independent analysis to support account management
• Engage in continuous training to maintain up-to-date product and service knowledge and meet quality standards
• Meet or exceed productivity and sales goals through consistent performance monitoring and improvement
• Demonstrate professional conduct by adhering to ethical standards and supporting an inclusive team environment
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• Education: High School Diploma/GED (Required)
• Experience:
  • 2-4 years Experience selling within the Public Safety vertical (Preferred)
  • 2-4 years Experience in the Public Safety industry (Preferred)
  • 2-4 years Demonstrated track record of sales success in business sales (B2B) (Preferred)
  • 2-4 years Experience in Wireless Industry/Telesales/Technical Sales (Preferred)
• Skills:
  • Collaboration (Required)
  • Communication (Required)
  • Contract Renewals (Required)
  • Customer Relationship Management (CRM) (Required)
  • Detail-Oriented (Required)
  • Microsoft Office (Required)
  • Presentations (Required)
  • Problem Solving (Required)
  • Sales Analysis (Required)
  • Telecommunications (Required)

We Offer

• Competitive base salary and compensation package
• Monthly or quarterly sales incentives
• Comprehensive benefits including medical, dental, and vision insurance
• 401(k), employee stock grants, and employee stock purchase plan
• Paid time off and up to 12 paid holidays annually
• Paid parental and family leave, family building benefits, and more
• Mobile service & home internet discounts, pet insurance, and access to commuter and transit programs

About the Company

T-Mobile USA, Inc. is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees. We maintain a drug-free workplace and provide reasonable accommodations for applicants with disabilities.

Application Details

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.

T-Mobile's job applications include an agreement providing that applicants and T-Mobile will arbitrate certain claims. A link to download and review the full Arbitration Agreement will be available before submission. Submitting an application indicates acceptance of the Arbitration Agreement, so applicants are encouraged to read it carefully.