Sales Administrator

About the Position

Join Kistler – A Global Leader in Measurement Technology!

At Kistler, we’re revolutionizing industries with our cutting-edge dynamic measurement technology, helping customers optimize products and processes. From automobile development to smart factories, our Swiss-designed sensor solutions are driving the future of electrified drive technology, industrial automation, and emission reduction.

Purpose of the Position

The purpose of this role is for the sales administrator to be responsible for providing administrative support for the sales operation team. This position is responsible for providing a high level of customer service to internal and external staff and customers.

Responsibilities

• Acts as the primary point of contact for non-product related customer questions, order status, lead time, tracking number, and other duties.
• Confirms accuracy of the customer quote regarding prices, terms, quality, ship to and bill to addresses, etc.
• Converts quotes into orders once the customer PO is received and verified.
• Proactively updates customers on upcoming delivery status, PO changes, etc.
• Assists Inside and Outside Sales Representatives with maintaining C4C database including assisting with updates as required.
• Assists with quote generation with the guidance of Inside or Outside Sales as required.
• Coordinates with Global Manufacturing Plants for delivery of product and escalates issues and delays to appropriate Inside and Outside Sales representatives.
• Provides Sales Engineers and Managers with data and information as requested.
• Manages customer portals.
• Checks daily, weekly, and monthly task lists on SAP.
• Completes vendor forms accurately and in a timely manner.
• Processes myKistler registrations and creates accounts.
• Processes requests for quotes (RFQs), purchase orders (POs), and technical inquiries.
• Enters leads from trade shows into the customer database.
• Performs other duties as needed.

Requirements

• Bachelor’s degree in a related field.
• Two or more years of Customer Service and related experience.
• Proficiency in Microsoft Office: Excel, Word, PowerPoint.
• Experience in SAP, C4C, or related ERP and CRM systems.
• Strong organizational and time management skills, with the ability to handle multiple priorities.
• Excellent written and verbal communication skills.
• Knowledge in Export Compliance Procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong attention to detail and commitment to providing exceptional customer service.
• Physical requirements: ability to sit at a desk 80% of the workday; ability to use a computer 80% of the workday. Ability to lift 50 lbs.

We Offer

Why Kistler?

At Kistler, we value your expertise and offer opportunities for professional growth in a global environment. Our competitive benefits package includes:

• Medical, dental, vision, life, and disability coverage.
• 401(k) plan with a 4% company match.
• Generous personal and vacation time.

Join a team that’s shaping the future of measurement technology. We look forward to meeting you!

Kistler Instrument Corporation is an Equal Opportunity Employer.

Workstyle

Hybrid

Location

Novi, US