About the Position

We are seeking a Sales and Business Development Manager to oversee sales operations and business development for our Certification Sales and Business Development Team.

Responsibilities

Financials

Ensure attainment of Financial Objectives by proper sales management and planning.
Anticipate requirements, monitor revenue projection, and analyze variances.
Analyze Business Development opportunities, develop, analyze, and execute Marketing and Sales Strategies.
Develop, implement, and update overall Division Business Plan which includes revenue and profit targets.
Track the ROI of networking and marketing efforts and create the Cost Breakdown Analysis of the Sales and Business Development team.
Set individual sales targets of team members based on Market Opportunities and business requirements.

Customer

Monitor, measure, and analyze customer feedback, reporting on Customer Retention Rate, Customer Acquisition Rate, and Customer Satisfaction Index.
Ensure timely response and actions to Customer Concerns.

Internal Process

Assist the Sales Executive in the creation of Proposal Worksheets as per applicable product procedures.
Ensure PH BA compliance to global database KPIs (e.g., Certnet, CRM, and the like).
Ensure compliance to Corporate requirements.
Ensure compliance to applicable accreditation rulings/requirements.
Set and monitor Key Performance Indicators of the team.
Ensure operational disciplines of the Sales and Business Development Team are set and monitored.
Maintain the appropriate number of people based on business needs.
Inject innovative ideas to help streamline the processes of PH BA.

Learning and Growth

Conduct Training Needs Analysis (TNA) for the administration team at least once a year.
Identify Training Courses to ensure continuing professional development of team members.
Conduct the annual performance assessment of team members, identifying strengths and weaknesses and capitalizing on this for the betterment of the organization.
Obtain Training Courses needed for Personal Professional Development.

General

Implement appropriate controls to achieve Balanced Scorecard.
Other related duties may be assigned either in support of the department goal or for personal development.

Requirements

Profile

Basic knowledge of ISO Certifications.
College Graduate (any 4-year course, preferably business management); an MBA is an advantage.
Five (5) to seven (7) years relevant working experience or three (3) to four (4) years supervisory experience.
Able to work with Balanced Scorecard and its perspectives.

Technical Skills

Public speaking and presentation skills.
Negotiation skills.

Soft Skills

Works effectively with others.
Root Cause Analysis and Problem Solving.
Able to decide based on SOPs quickly and fairly.
Able to motivate and empower employees.
Management and Supervision.
Planning and Organizational Skills.

Customer Requirements

Ability to identify customer needs and applicable product to offer.
Knows how to handle and manage customers regardless of situation.
Good interpersonal relationship skills.

Work Ethics

Time Management/Discipline.
Willingness to learn new products and services.
Willingness to be assigned on jobs beyond GMA.
Able to coordinate and motivate.
Good communication and interpersonal skills.
Able to build trust, respect, and confidentiality.
Acts quickly and decisively; able to make tough calls.

We Offer

Competitive salary
Full-time position

About the Company

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.

Job Location

Location details will be provided during the interview process.

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Sales and Business Development Manager

Job description