Sales & Customer Service Representative - Remote
Primary stack
Nice to have's
Job description
About the Position
Sales & Customer Service Representative - Remote
Cognizant is a large IT Consulting Firm that leverages modern technologies to transform various business operations. We are seeking an additional Sales & Customer Service Representative to join our team in Canada.
As a Sales & Customer Service Representative, you will make an impact by providing customer service support over the phone and helping customers make purchases. You will be a valued member of the Customer Service Team and work collaboratively with team members and managers on your team.
Responsibilities
In this role, you will:
- Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management.
- Use computerized systems for tracking, information gathering, and/or troubleshooting.
- Answer basic questions and resolve basic problems.
- Document issues, identify, and take appropriate actions to resolve inquiries including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
- Actively re-direct incoming callers to self-service options.
- Perform proactive outbound follow-up communications as necessary.
- Process orders and other related voice and non-voice tasks as needed to meet client needs.
Requirements
- A High School Diploma or equivalent.
- At least 2 years of Customer Service experience.
- A self-starter that demonstrates customer service skills.
- Ability to select and apply standard policies and procedures.
- Ability to resolve routine problems and questions independently.
- Ability to pay close attention to detail and use time effectively.
- Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
- Ability to work in a fast-paced team environment.
Nice to Have
- Previous call center experience.
- Previous experience in foodservice or foodservice distribution.
We Offer
- Base salary of $34,500 per year.
- Cognizant’s discretionary annual performance-based bonus.
- Benefits that support your physical, mental, and financial wellbeing.
- Flexible working arrangements, including remote work options.
About the Company
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.
Things to Know Before You Apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.
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