Sales & Operations Specialist, RC Capital

About the Position

Sales & Operations Specialist, RC Capital

RevenueCat is seeking a Sales & Operations Specialist for RC Capital, our venture into financial services. This role is pivotal in managing the customer lifecycle, from identifying prospects to ensuring portfolio health. You'll work closely with various teams and report to the VP of Strategy & Operations.

Responsibilities

• Sales and Qualification: Manage inbound and outbound opportunities, assess product and customer fit, and guide prospects to a decision.
• Onboarding and Activation: Lead customers from decision to activation, ensuring they understand and use Early Payouts successfully.
• Customer Support and Portfolio Operations: Serve as a reliable point of contact for customers, coordinating with support and specialist teams.
• Risk-aware Execution: Apply customer, fraud, and risk policies consistently; investigate issues; and escalate exceptions as needed.
• Lifecycle Performance and Insight: Maintain a reliable view of pipeline, onboarding, support demand, usage, and portfolio health, turning data into actionable recommendations.
• Systems, Automation, and Playbooks: Improve CRM, support workflows, internal handoffs, reporting, documentation, and automation.
• Customer and Growth: Partner with Marketing on acquisition and lifecycle experiments, supporting marketing efforts to drive demand.

Requirements

• 4+ years in a high-ownership, customer-facing commercial or operations role.
• Experience in fintech, payments, lending, factoring, embedded finance, or a similar environment.
• 1-2 years of marketing or growth experience.
• Strong operational judgment and analytical fluency.
• Practical experience improving workflows with automation and AI.
• Excellent written and verbal communication skills.
• Comfort operating in ambiguity on a small, autonomous team.

Nice to Have

• Direct experience with payment operations, underwriting, fraud and risk workflows, disputes, or compliance-adjacent processes.
• Experience launching a new product, business line, or operating motion before the playbook was written.
• Knowledge of mobile apps, developer products, subscriptions, or App Store economics.
• Experience contributing to CRM or lifecycle campaigns, customer-facing content, or growth experiments.
• Familiarity with tools such as Salesforce, Notion, Linear, Intercom or Zendesk, Slack, Zoom, and product analytics platforms.

We Offer

• Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator.
• 10-year window to exercise vested equity options.
• A fully remote environment designed around autonomy and flexibility.
• 4-5 weeks of flexible time off annually.
• Paid desk at a co-working space.
• Workspace budget and continuous learning stipend.

About the Company

RevenueCat provides app businesses with the infrastructure and tools to build, run, and improve their monetization. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.

Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat, including tips to help you succeed.