Sales Development Manager - West

About the Position

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

We are seeking a Sales Development Manager - West to build and lead our West Coast SDR team, driving outbound and inbound pipeline generation for Cresta's AI/CX platform. This is a build role: you're setting the playbook, not inheriting one. This is a hybrid role in our San Francisco office, requiring in-office presence 2 days per week (Mondays & Wednesdays).

Responsibilities

• Hire, onboard, and develop exceptional SDR talent
• Build and iterate on a data-driven outbound and inbound strategy
• Foster a culture of high accountability and performance
• Motivate the team through incentives and contests
• Uplevel SDRs and help them grow into future AEs and managers
• Report on SDR KPIs to ensure quotas and SLAs are hit daily
• Partner cross-functionally with Marketing, RevOps, and Sales on key initiatives

Requirements

• 2+ years of sales/SDR leadership experience in a high-growth technology company
• Located in the Bay Area, in office 2x/week (Mon/Wed)
• Deep understanding of modern SDR tools: Gong, LinkedIn Sales Nav, 6sense, ZoomInfo, etc.
• Experience executing an outbound multichannel strategy and optimizing playbooks
• Consistent track record of exceeding quota, both as a leader and as an IC
• Strong analytical experience managing pipeline goals and forecasting
• Experience partnering with AEs, Marketing, and RevOps on ICP, messaging, and process

Perks & Benefits

• Comprehensive medical, dental, and vision plans
• Flexible vacation time
• Paid parental leave
• Monthly Gym & Phone allowance
• Work from home office stipend
• Lunches and dinners included for in-office employees via Grubhub

Compensation

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. The posted salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

OTE Range: $142,000 to $190,000 + Offers Equity

About the Company

Cresta, born from the Stanford AI Lab, has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Our leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.