Accepting Applications for Future Opportunities - Sales Development Representative

Location: Somerville, Massachusetts, United States

About the Position

SmartBear delivers application integrity for modern tech stacks, ensuring continuous, measurable assurance that software just works as intended with governance to operate at AI speed and scale. SmartBear offers deep test automation, API lifecycle management, and observability capabilities. With integrations across the SDLC, it sets a new quality standard for application delivery teams.

SmartBear is trusted by developers, testers, and software engineers across 32,000 organizations, including 75% of the largest financial institutions and industry leaders such as Adobe, JetBlue, and Microsoft. SmartBear’s open source tools are downloaded more than 100 million times a month and have earned over 30,000 GitHub stars from the developer community. With its best-loved brands, including Swagger, TestComplete, Reflect, QMetry, Zephyr, and more, SmartBear meets customers where they are to make our technology-driven world a better place. Learn more at www.smartbear.com, or follow us on LinkedIn, X, and Reddit.

At SmartBear, you will be part of a dynamic team solving one of the most critical challenges facing modern businesses: ensuring the integrity of software in an AI-driven world. Whether you are working directly with customers, driving go-to-market strategies, supporting operations, building products, or enabling teams, your contributions help shape the future of software quality for organizations worldwide. Join us in our mission.

Responsibilities

As a Sales Development Representative (SDR) at SmartBear, you will:

• Be a part of a high energy, collaborative environment. Throughout your SDR tenure, you’ll work directly with Account Executives and Sales Managers to strategize on targeted outreach and to gain exposure to the entire sales cycle.
• Work and qualify inbound leads via phone, email, and chat.
• Conduct high volume outreach (60-100 activities per day).
• Convert qualified conversations/leads to pipeline for the sales team.
• Collaborate with Account Executives to generate targeted outbound campaigns.
• Receive consistent training and enablement on product knowledge and sales skills.

Requirements

• 1-2 years in a customer-facing role.
• Strong communication skills.
• Highly coachable with a strong willingness to learn.
• Passionate desire to move up within a sales organization.
• Local to our Headquarters in Somerville, MA.

We Offer

• Opportunity for rapid career advancement within SmartBear.
• Consistent training and mentorship from experienced Account Executives.
• Collaborative and competitive work environment.
• Comprehensive benefits package.
• Flexible work options and hybrid work environment.

About the Company

SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.

Estimated Annual Cash Compensation (Base + On-Target Commission):

$50,000 - $60,000 USD

SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. We are headquartered in Somerville, MA, with offices across the world including Galway, Ireland; Bath, UK; Wroclaw, Poland; and Bangalore, India. We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.

Did you know?

• Our main goal at SmartBear is to make our technology-driven world a better place.
• SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
• SmartBear is headquartered in Somerville, MA, with offices across the world including Galway, Ireland; Bath, UK; Wroclaw, Poland; and Bangalore, India.
• We’ve won major industry (product and company) awards including SD Times, DeveloperWeek's Devies Award, the AI Breakthrough Award, and BuiltIn Best Places to Work.

Join our team and help us shape the future of software quality!

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