About the Position

Sales Development (SDR) Manager

• Location: Canada - Markham. Hybrid 2 days per week in the office
• Travel: Up to 25%, based on business and event needs
• Compensation: CAD 90000 - CAD 130000 - yearly

At Quadient, our SDR team starts the conversations that become our biggest customer relationships. We're looking for a hands-on, people-first Sales Development Manager to lead that team: someone who can review a call in the morning, rework a cadence at lunch and help an SDR take their next career step by the end of the week.

You'll lead SDRs generating qualified pipeline for our software solutions, across mid-market businesses, through inbound, outbound and account-based programs.

Responsibilities

• Build great sellers. Lead and develop a team of SDRs covering multiple product lines. Conduct one-to-ones, call reviews, deal coaching, and pipeline reviews with clear follow-through. Use call quality, activity, and conversion data to coach skills and address issues early. Build development plans to turn high-potential SDRs into account executives.
• Own the pipeline. Be accountable for qualified pipeline, conversion, and productivity targets without trading quality for volume. Ensure sharp inbound follow-up, targeted outbound, and well-run account-based plays. Personalize outreach and connect Quadient's value to what each buyer cares about. Change cadence, message, or call approach when needed.
• Be a true partner. Work with Sales leaders and account executives on territories, account priorities, and lead handoff. Team up with Field Marketing to activate campaigns and feed back what buyers and competitors are saying. Collaborate with SDR and marketing operations on reporting, capacity planning, and data quality.
• Make the machine better. Build repeatable processes for outreach, qualification, handoff, and re-engaging stalled leads. Ensure playbooks, talk tracks, and tools are used. Work with AI Technical Program Managers to bring in automation and AI that make research, personalization, and coaching faster and smarter.
• Shape the team. Help plan headcount, interview, and hire with a strong eye for potential. Design onboarding and ramp plans that get new SDRs productive quickly. Build an engaged, accountable culture across office, hybrid, and remote teammates.

Requirements

• What you'll bring:

  • 4+ years in B2B sales development, including real outbound prospecting
  • 2+ years managing SDRs or as a formal team lead, owning coaching and performance
  • A track record of leading a team to qualified pipeline and conversion goals
  • Confidence coaching calls, written outreach, discovery, qualification, and objection handling
  • Experience building or improving inbound, outbound, and account-based SDR processes
  • Strong analytical judgment: turn performance data into specific coaching and execution changes
  • Experience hiring, onboarding, and developing SDR talent
  • Clear, collaborative communication across Sales, Marketing, and Operations
  • Working knowledge of Salesforce, Salesloft (or similar), LinkedIn Sales Navigator, and Gong (or similar), plus real curiosity about practical AI for SDR teams
  • Ability to travel within North America when needed

• Bonus points if you have:

  • Experience in SaaS or B2B software
  • Led SDRs selling to the C-suite or senior business leaders
  • Managed a hybrid or geographically distributed team
  • Used Orum or another parallel dialer, or AI-supported sales workflows

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

We Offer

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

About the Company

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills, and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Smart Work at Quadient

At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration, and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.