Sales Director - Higher Education

About the Position

Sales Director - Higher Education

We are seeking a dynamic and experienced Sales Director to lead our Higher Education sales team in North America and Canada. This role is fully remote, offering flexibility and trust in our distributed work environment.

Responsibilities

• Build and Lead a Sales Team: Establish a team of direct Sales Executives to drive new business sales growth in the region.
• Develop Sales Strategy: Create and implement a sales strategy in collaboration with Sales Operations, understanding the competitive landscape and regional presence.
• Engage in Territory Planning: Actively participate in territory planning, relationship development, and opportunity development, supporting Field Sales Teams in closing deals.
• Recruit, Coach, and Mentor: Recruit, coach, and mentor team members to foster excellence and drive performance.
• Set Performance Expectations: Develop territories and quotas for the sales team, ensuring clear performance expectations.
• Manage and Report Forecasts: Accurately manage and report sales forecasts and pipeline to the business.
• Engage in C-Level Meetings: Participate in C-level meetings to understand customer business requirements.
• Build Relationships: Establish effective working relationships with Solution Consulting, Business Units, Professional Services, Marketing, the Partner community, and the ServiceNow executive team.
• Customer Engagement: Retain and grow the existing customer base through regular non-sales engagement activities.

Requirements

• AI Integration Experience: Experience in leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• Sales Success: Extensive track record of new business sales success, including presentation and negotiation skills at the C-Level.
• Recruiting and Coaching: Strong success in recruiting, coaching, and managing an exceptional sales team.
• Strategic Thinking: Strong strategic thinking, analytical, and financial planning skills to meet and exceed quotas and goals.
• CRM Management: Ownership of accurate CRM reports, including current and future quarterly forecasts and opportunity inspection.
• Sales Process Driving: Experience in driving the sales process and building effective working relationships with Sales Operations.
• Business Acumen: Ability to understand the 'bigger picture' and business drivers around IT.
• Relationship Building: Ability to build long-term strategic and senior-level relationships.
• Adaptability: Ability to adapt and work effectively in a rapidly changing and growing environment.
• Financial Acumen: Demonstrates strong business and financial acumen.
• Team Development: Built self-motivated sales teams that embrace a culture of collaboration, enthusiasm, and overachievement.
• Partner Relationships: Proven partner relationships and networks, and ability to grow the impact of revenue streams and territory development through the partner ecosystem.
• Pipeline Generation: Ownership of driving successful pipeline generation activities developed by marketing or the partner community.

We Offer

• Competitive Salary: Base pay of $170,850 - $219,900, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health Plans: Comprehensive health plans, including flexible spending accounts.
• Retirement Plan: 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP): Matching donations.
• Flexible Time Away Plan: Family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.