About the Position

Sales Enablement Manager (R-20079)

Mumbai - India

Employee: Full Time

On-site

About the Role

The Sales Enablement Manager will own and optimize Salesforce (SFDC) sales processes, contract and order workflows, CRM governance, and sales enablement practices across the Sales and Sales Support organization.

The role will serve as the business and process SME for Salesforce, ensuring effective lead and opportunity management, accurate contract-to-order execution, strong CRM governance, and user adoption. The incumbent will partner closely with Sales, Sales Operations, Finance, Legal, Operations, IT, and implementation partners to drive process improvements and successful CRM enhancements.

Location: (4 days - BKC & 1 day - Turbhe, Navi Mumbai)

Responsibilities

Act as the business and process SME for Salesforce (SFDC), owning end-to-end lead, opportunity, quote, contract, order, and renewal workflows.
Own and optimize sales-side Salesforce processes to improve sales execution, user experience, and operational efficiency.
Drive pipeline governance, opportunity management, and CRM data quality to ensure accurate reporting and decision-making.
Oversee contract-to-order processes and ensure appropriate controls around products, pricing, approvals, payment terms, contract dates, and invoice schedules.
Partner with Sales, Sales Operations, Finance, Legal, Operations, IT, and implementation partners to resolve complex process, system, contract, and integration issues.
Oversee business-side Salesforce administration and support across access, profiles, permissions, queues, workflows, reports, and dashboards.
Lead business requirements gathering for Salesforce enhancements and translate business needs into functional requirements.
Coordinate and participate in end-to-end UAT, defect tracking, Jira story validation, release sign-off, and post-implementation support.
Drive Salesforce adoption across Sales and Sales Support through structured training, process communication, and ongoing enablement.
Own and maintain SOPs, process maps, user guides, training materials, and operating controls.
Manage Salesforce-to-legal system (Apollo) handoffs and drive issue tracking and reconciliation.
Identify process gaps and manual workarounds and drive automation, standardization, and continuous process improvements.

Requirements

Experience: 6+ years of experience.
Education: Bachelor’s/Master’s degree in Business Administration, Information Technology, Computer Science, Commerce, or a related discipline.
Skills:
- Strong hands-on experience with Salesforce (SFDC); Salesforce certification will be an added advantage.
- Relevant experience in Sales Enablement, Sales Operations, CRM Operations, or Salesforce-driven business processes.
- Strong understanding of lead-to-order processes, including lead, opportunity, quote, contract, order, and renewal management.
- Experience in CRM implementations, Salesforce enhancements, business requirement gathering, and UAT.
- Strong understanding of CRM governance, pipeline management, reporting, and data-quality controls.
- Experience driving process improvements, automation, and standardization across sales processes.
- Strong stakeholder management skills with the ability to partner with Sales, Finance, Legal, Operations, IT, and implementation teams.
- Ability to independently manage projects, priorities, and cross-functional business requirements.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, presentation, and training skills with the ability to drive user adoption and change.

We Offer

Opportunity to work with a leading global information and data provider.
Be part of a dynamic team focused on driving sales excellence.
Competitive compensation package.
Professional growth and development opportunities.

About the Company

Dun & Bradstreet is a leading global provider of commercial data and analytics that helps businesses around the world improve their operational efficiency and make better business decisions. Join our team and contribute to our mission of empowering businesses with the data and insights they need to succeed.

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Sales Enablement Manager (R-20079)

Job description