Sales Manager AI & Customer Engagement (all genders)

About the Position

Sales Manager AI & Customer Engagement (all genders)

St. Pölten

Vollzeit

Festanstellung

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About the Role

As a Sales Manager AI & Customer Engagement (all genders), you will support our Key Account Managers and Partner Account Managers in acquiring and developing clients for solutions related to AI, Contact Center, and Cloud technologies. You will bring your professional and technological expertise to customer and opportunity situations, understand business requirements, and translate them into compelling solution scenarios together with the sales team. From needs analysis to presentations and offers, to successful closure, you will be involved at every step. As the link between Sales and our technical teams, you will ensure that we offer clients tailored solutions and successfully unlock new business potentials.

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Responsibilities

• You will manage and develop clients in Austria, identifying cross-selling and upselling opportunities.
• You will support your sales colleagues from needs analysis, presentation, and offer to negotiation and contract closure.
• You will position our solutions around AI, Conversational AI, Contact Center, and Cloud communication along specific business challenges of our clients.
• You will develop individual solution scenarios together with our technical teams and translate them into compelling presentations and offers.
• You will accompany tender and award procedures and coordinate the relevant internal stakeholders.
• You will bring client requirements and market impulses to our teams, supporting the further development of our solutions.
• You will represent NFON at client appointments, events, and relevant industry events in Austria.

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Requirements

• You have at least 3 years of experience in solution or consultative selling in a B2B environment, ideally in IT, ICT, SaaS, telecommunications, or comparable technology markets.
• You have experience in understanding complex client requirements, developing suitable solutions, and structurally guiding sales opportunities to closure.
• You are experienced in dealing with top decision-makers (C-Level) and ideally have a solid network in the relevant market environment.
• You have technical understanding, interest in new technologies, and a desire to delve into topics such as AI, Contact Center, Voice, and Chatbots. Initial experience with customer engagement solutions is advantageous but not mandatory.
• Experience with tenders, award procedures, consulting projects, or managed services is advantageous.
• A technical education at Matura level or a comparable qualification forms a good basis for the role.
• Fluency in German and English, both spoken and written, as well as willingness to travel within Austria are required.

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We Offer

• Unlimited employment contract, full-time basis (38.5 h)
• Flexible working hours and the possibility to work hybrid (2 days/week office presence)
• Full day off on Christmas Eve and New Year's Eve – in addition to your regular vacation entitlement
• Modern and ergonomically equipped offices
• Support for further education, including language courses
• Professional and confidential psychological counseling (via OpenUp)
• Voluntary tax-free pension provision (€25.00 monthly)
• Workation possibility
• Sabbatical (after 3 years of service)
• Regular team and company events
• JobBike: Good for you, good for the environment
• Access to corporate benefits
• Fruit and drinks in the office
• Employee referral program – Secure up to €3,000 bonus for recommending top talent!

An annual gross target salary starting from €80,000.00 (full-time basis) is expected, with your experience and qualifications influencing any overpayment accordingly. The collective agreement for services in automatic data processing and information technology, activity family Special Activities, applies.

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About the Company

Who or what is NFON?

NFON AG, headquartered in Munich, is Europe's trusted partner for AI-powered business communication.

With its integrated portfolio of solutions for business telephony, Intelligent Assistant, and customer engagement, NFON helps companies shape their communication through secure, scalable, and AI-based technologies to make it smarter and more efficient.

With subsidiaries in Germany, Austria, the United Kingdom, Italy, Spain, France, Poland, Portugal, and Kosovo, NFON combines European innovation power with local market presence and transforms the future of intelligent business communication "Made in Europe".

What We Do...

As a long-term partner for medium-sized companies, we combine technological innovation with user-friendly and efficient business communication solutions. With AI-supported technologies and operational excellence, we enable companies to harness the full potential of artificial intelligence – for optimized processes, precise customer interactions, and new growth opportunities. With the core product, the smart cloud communication platform, we offer uncomplicated voice calls, easy video conferences, and seamless integration of CRM and collaboration tools for small and medium-sized enterprises. All cloud services of NFON are operated in certified data centers in Germany, whose energy needs are 100% covered by renewable energies.

How We Work...

Our vision is to rethink business communication, inspire and connect people to grow sustainably together. What do we need for that? Pragmatic ideas and above all people who do not let themselves be discouraged and bridge the last mile to the goal. If Plan A fails? The alphabet still has 25 other letters to offer. The basis of our actions is always respect. Whether dealing with colleagues, partners, or customers: We value the commitment of others and are open to different opinions. Even if every person pursues individual and personal milestones - what matters in the end is our success as a team. We always see ourselves as part of a whole and learn from each other.

Diversity is our most important concern.

NFON is an equal opportunity employer that supports and does not discriminate based on ethnicity, religion, skin color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.