Sales Operations Coordinator

About the Position

Sales Operations Coordinator

Waltham, MA

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

The Sales Operations Coordinator will be responsible for optimizing sales processes, providing analytical support, and managing sales tools to ensure that our sales organization operates effectively. This role requires a blend of proactive thinking, operational expertise, and excellent communication skills.

Responsibilities

• Act as the primary contact and escalation point for the global Sales team for day-to-day sales operations needs.
• Develop and improve the operational processes and workflows to enhance team productivity and sales performance.
• Assist in clean up, maintenance, and enforcement of proper usage of the CRM tool and ensure data accuracy and integrity within all internal systems.
• Assist in managing the sales pipeline and providing pipeline inputs for financial forecasts, coordinating and facilitating sales transactions.
• Manage the internal approval process for corporate contracts with global customers, including calculating deals’ as-sold effective rates.
• Analysis and approval of customers’ purchase orders and management of the internal license database of the sold products in Jira.
• Work closely with Business Profitability Management and Revenue Teams to perform additional sales deals and contract analysis and work interactively with the sales team to maximize efficiencies for each sales opportunity throughout the sales process.
• Ensure adherence to company policies, industry regulations, and legal requirements in all sales activities.
• Collaborate with sales leadership to help with alignment of the sales strategies with overall business objectives and market opportunities.
• Work closely with marketing, delivery, engineering, and product management teams to support sales initiatives and ensure alignment.
• Work closely with Finance to provide oversight and execution of daily, weekly, and monthly reports, including pipeline management, sales analysis, win/loss analysis, and sales metrics.
• Help prepare presentations and materials for the sales team as needed.

Requirements

• Core Skills:

  • 2-5 years of experience in sales operations or a similar role
  • Strong understanding and experience in working in a global sales team or with a global sales team
  • Familiarity with any Salesforce automation tool
  • Strong analytical skills with proficiency in data analysis and reporting tools
  • Proven experience managing multiple priorities simultaneously
  • Ability to partner cross-functionally throughout the company
  • Strong MS Excel and PPT skills
  • Self-motivated and able to work in a fast-paced environment
  • Excellent communication skills in verbal and written English
  • Knowledge of business communication via emailing, presentations, and conference meetings
  • Strong organizational and decision-making skills

• Education:

  • Bachelor’s Degree required or relevant experience

We Offer

• Base Salary Range: $60,000 to $75,000, plus bonus

About the Company

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation, and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.