Sales Operations Manager

About the Position

Sales Operations Manager

Astana, Kazakhstan

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

The Sales Operations Manager is a professional manager leading a team of field service professionals and collaborates with Account Managers and Sales Director for developing, implementing, and managing operations and service processes in the Caspian region to ensure a high level of efficiency and customer satisfaction.

Responsibilities

• Working with existing customers / indirect channel partners (distributors and partners) in Kazakhstan and Turkmenistan to meet service needs, including monitoring of the effectiveness of the applied solutions and equipment maintenance.
• Under direct supervision of the Sales Director developing the opportunities pipeline.
• Outlining, presenting and selling the value of products and services that can benefit customer needs.
• Perform site audits to provide technical and commercial proposals to the end users.
• Analyzing / interpreting results of applied company’s solutions on customer’s sites and reporting any corrective actions to the customer.
• Conducting required training of operating personnel to ensure their understanding of the parameters under which their equipment operates.
• Participating in exhibitions and conferences to promote the company's products.
• Interfacing with assigned external customers for all matters concerning new parts, inside sales and total support, ensuring that both customer and company objectives are met.
• Responding to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, purchase order amendments and alteration notification.
• Defining and communicating problems as perceived by the customer.
• Providing liaison between marketing, quality, operations and engineering departments to resolve product field issues.
• Partnering with peers and management to enhance selling techniques and approaches.
• Working with existing indirect channel partners in Kazakhstan and Turkmenistan to keep the current level of service support on the end user’s sites.
• Leading FSR team in their customer activities with collaboration of Account Managers in the whole Caspian region.
• Supporting team with periodic quarterly performance meetings with top customers in the region to enhance service approach and secure business.
• Planning visits of PA team for critical applications and where is needed.
• Supporting the team with VGP and driving the Region’s sustainability performance achievement.
• Supporting Operations & Logistic Officer with generating projects to achieve DMP / LMA targets.
• Organizing internal training activities for the FSR team.
• Coaching the talents to help them through their future career within the organization.
• Following and complying with all company policies.
• Sales operations manager will also take the role of EHS champion to drive EHS culture within the region.

Requirements

• Professional fluency in English and Russian languages, both oral and written.
• Experience in positions requiring excellent analytical and organizational skills, with a service- and project-oriented approach.
• Able to travel within the Caspian region and abroad.
• Demonstrated ability to prioritize multiple projects simultaneously.
• Highly organized and self-motivated.
• Strong team and customer focus.
• Service mentality, be ready to resolve any arising issues.
• Valid driving license.

Qualifications

• Higher education (bachelor's degree or equivalent) in chemistry / ecology / mechanics / materials science / industrial engineering or chemistry.
• At least five years of practical experience in reagent treatment processes and / or water.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.