Sales Operations Manager

About the Position

We are seeking a Sales Operations Manager for Nemetschek Arabia, based in Riyadh, Saudi Arabia. This role involves managing sales operations, CRM platform, and regional sales reporting.

Responsibilities

• Own and manage Nemetschek Arabia's sales operations function, ensuring the commercial engine runs with accuracy, discipline, and visibility across all brands and territories
• Manage and continuously improve the CRM platform (Salesforce), including pipeline hygiene standards, stage definitions, data integrity governance, and user adoption across the sales and channel teams
• Design and own the regional sales reporting framework: weekly pipeline reports, monthly revenue dashboards, quarterly business reviews, and ad-hoc analysis requested by the MD and global stakeholders
• Support the annual planning cycle: territory design, quota allocation, headcount modelling, and go-to-market capacity planning in coordination with the MD and brand leads
• Own the deal desk function: review non-standard commercial terms, coordinate internal approvals, and maintain pricing governance aligned with Nemetschek SE/Brands policies and distributor agreements
• Administer and audit partner deal registration, MDF (Market Development Funds) claims, and channel incentive programs in coordination with the Channel Manager and distribution partners
• Coordinate bid and tender commercial operations: compile pricing schedules, manage internal sign-off workflows, and maintain a tender log for the region
• Track and report sales performance against KPIs for all roles: quota attainment, pipeline coverage, win/loss rates, average deal size, renewal rates, and multi-brand attach rates
• Support commission and variable compensation administration in collaboration with global HR and Finance, ensuring accuracy and timeliness of incentive payouts
• Identify friction points in the sales process and drive structured process improvement initiatives across the full sales cycle
• Maintain a library of commercial templates: pricing sheets, proposal frameworks, order forms, and partner program documentation
• Onboard new sales, channel, and customer success team members on CRM usage, commercial processes, and reporting standards
• Serve as the primary liaison between the regional sales function and global Finance, HR, Legal, and Compliance teams on operational matters
• Provide competitive intelligence support: maintain a structured database of win/loss data, competitor pricing observations, and market sizing inputs
• Travel within the GCC when required to support partner commercial operations, sales kick-offs, and regional business reviews

Requirements

• Bachelor's degree in Business Administration, Engineering, Finance, or a related field; MBA or equivalent is a plus
• 5+ years of experience in Sales Operations, Revenue Operations, or Commercial Operations roles in software, SaaS, or technology companies
• Proven experience managing CRM platforms (Salesforce preferred) including pipeline governance, reporting builds, and user administration
• Strong analytical skills: ability to build dashboards, interpret pipeline data, model quota scenarios, and surface actionable insights from sales data
• Experience with deal desk, pricing governance, and commercial approval workflows
• Familiarity with channel and distribution operations - deal registration, partner incentives, MDF management - is a strong plus
• Experience supporting tender and bid commercial processes is an advantage
• Understanding of the AEC, BIM, or construction technology market landscape is a plus
• Strong cross-functional coordination skills: able to work effectively with Sales, Channel, Customer Success, Finance, HR, and global stakeholders
• High attention to detail and a structured, process-oriented working style
• Proficiency in Excel/Google Sheets for financial modelling and reporting; experience with BI tools (Power BI, Tableau, or similar) is an advantage
• Fluent English and Arabic required
• Self-driven, discreet with commercial data, and comfortable operating in a lean, high-growth regional entity
• Based in Riyadh, Saudi Arabia; occasional travel across GCC required

We Offer

• Competitive salary
• Opportunity to work in a dynamic and growing company
• Professional development opportunities

About the Company

Nemetschek is a leading global provider of software solutions for the AEC industry, offering innovative products and services to architects, engineers, and construction professionals worldwide.