Sales Operations Specialist

About the Position

We are seeking a Sales Operations Specialist to support our Commercial Sales teams in Ukraine, enhancing sales processes and improving efficiency.

About the Company

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours.

Responsibilities

• Provide essential support for the Commercial Sales Team: addressing inquiries related to sales workflows and product information, and delivering insightful reports to help the Management Team make informed decisions
• Review, evaluate, and update current sales processes, implementing market best practices and transforming insights into actionable plans
• Collaborate with cross-functional teams to align sales processes with organizational goals
• Improve the clarity and accuracy of data in our CRM and maintain process documentation
• Conduct market research in new areas to support expansion into new regions
• Manage tools, licenses, and the seamless transition to new instruments
• Execute automated outreach campaigns, using platforms like LinkedIn to identify high-potential leads and support the Commercial Sales team in connecting with them
• Support onboarding processes for new sales hires

Requirements

• Advanced English Proficiency (C1 level), both spoken and written, for effective communication and influencing
• 2+ years of experience as a Sales Operations Specialist and demonstrated expertise in managing and optimizing sales processes
• Comprehensive understanding of the sales process, its key stages, and goals
• Excellent analytical skills and systemic thinking to navigate database software, write reports, and search for patterns
• Experience in sourcing leads, conducting data searches, and analysis
• Proficiency in Google Spreadsheets/Excel and demonstrated competence in handling CRM
• High-level planning and organizational skills
• Commitment to self-development and continuous learning

Nice to Have

• Experience working in a B2B SaaS company
• Knowledge of outbound sales processes and lead generation
• Proficiency in Tableau and SQL

We Offer

• Remote-first flexibility to shape your ideal workday
• Home workplace budget
• Resilient home budget for Ukraine-based teammates
• Resilient office in Kyiv & co-working expense coverage
• Individual IT budget for extra equipment
• Top-tier tech and AI-powered tools
• Access to Ideals Academy with numerous courses
• Investment in external learning and development activities
• Guidance in Personal Development Plan creation
• Professional literature and subscriptions coverage
• Support of your passion as a speaker or writer
• Internal talent mobility opportunities
• Medical insurance and Wellness Package for sport-related activities
• Full coverage of mental health sessions for Ukrainian teammates
• Funding for sports competitions
• 20 business days of paid time off per year
• Unlimited health-related time-off
• Team-building offline and online events
• Local gatherings in global locations
• Generous internal referral program

Our Assessment Process

• Screening call with the Talent Acquisition Partner
• Test task 1 (2-4 hours)
• Competency-based interview with the Talent Acquisition Specialist (90 mins)
• Role play (30-45 mins)
• Test task presentation with Hiring Manager (5-hour task, 60-min presentation)

Meet the Hiring Team

• Alina Alpatova, Talent Acquisition Specialist
• Tara MacDevitt, VP, Inside Sales

Unrivaled Recognition

We’re proud to be celebrated by our customers and teammates

• G2 Market Leader based on 800+ reviews
• 4.7 out of 5
• Trusted by talent based on 100+ reviews
• 4.2 out of 5

Explore Sales & Marketing at Ideals

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