About the Position

Sales Operations, Sr Assistant

Location: Canonsburg, Pennsylvania, United States

Base Salary Range: $38,000 - $56,000

Date Posted: 04/13/2026

About the Company

At Synopsys, Part of Ansys, we’re the global leader in engineering simulation software, helping innovative companies solve complex design challenges. Our cutting-edge solutions power advancements across industries, from aerospace to consumer electronics. Join us and help shape the future of technology.

Responsibilities

Perform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area.
Independently manage customer support cases, logging issues and enhancement requests, tracking progress, and keeping teams informed for seamless resolution.
Coordinate public and private training courses, including instructor allocation, participant registration, logistics management, and oversight of Ansys Learning Hub operations.
Support consulting processes by setting up projects, creating time site codes, and ensuring compliance with export regulations and proper project classification.
Collaborate with regional and global teams, following established processes while seeking guidance from senior members as needed.
Build relationships across cross-functional teams (Sales, Order Management, Technical Support) to maintain consistent, high-quality customer service.
Proactively contribute to process improvement initiatives by identifying issues, proposing solutions, and participating in internal projects.
Assist with special projects, such as process enhancements, training materials, system updates, migrations, and user acceptance testing (UAT).
Generate and maintain operational reports, statistics, and metrics using Excel or other analytics tools.
Provide translation of customer-facing materials into local languages, as required.

Requirements

Education: Associate’s or Bachelor’s degree in Business Administration, Operations, or related field.
Experience: 3+ years of experience in an administrative role within a corporate setting, focusing on operations and business practices.
Skills:
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Ability to understand advanced problems and apply logical thinking to resolve them.
- Excellent interpersonal and communication skills, with proficiency in both written and spoken English.
- Ability to work both independently and collaboratively to drive improvements and elevate customer satisfaction.
- Consistent pursuit of professional development, embracing feedback and learning new skills.
- Working knowledge of database/CRM systems such as Salesforce or equivalent (preferred).
- Strong organizational and time management skills, with the ability to handle multiple tasks in a fast-paced environment.
- Experience working in a global or multicultural customer support environment (preferred).

Nice to Have

Experience in a global or multicultural customer support environment.

We Offer

Competitive salary range of $38,000 - $56,000.
Comprehensive range of health, wellness, and financial benefits.
Opportunity for professional development and growth.
Inclusive and supportive work environment.

About the Team

You will join the Ansys Customer Excellence (ACE) Worldwide Operations team-a dedicated group committed to supporting global customers and internal teams through strategic operational, process, and business analysis initiatives. The team is focused on optimizing productivity, enhancing operational efficiency, and maintaining high levels of customer satisfaction across regions. Collaboration, innovation, and continuous improvement are at the heart of everything we do.

Sales Operations, Sr Assistant

Job description