Sales Support Engineer (m/f/x)
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Job description
About the Position
Sales Support Engineer (m/f/x)
Beckhoff Automation Sdn. Bhd. is seeking a dedicated Sales Support Engineer to join our team in Batu Kawan, Pulau Pinang, Malaysia. This role is pivotal in supporting our sales team with technical expertise and market analysis, ensuring excellent customer service and experience.
Responsibilities
Technical Sales Support
- Understand client RFQs for their applications
- Propose suitable solutions based on client requirements and needs
- Stay up-to-date with Beckhoff's new products and features
- Perform SWOT and market analysis and collaborate with the Sales Team to develop specific sales strategies
- Provide information and support to help salespersons achieve their sales targets
- Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
Operational Sales Support
- Coordinate with the operations department for customer POs, deliveries, and invoice generation
- Review pending orders and specific customer requests to ensure excellent customer service and experience
- Manage sales tracking tools and report on monthly sales and orders
- Keep records of sales and order trends via D365, CRM, and Excel tools
- Respond to customer inquiries via phone calls and emails
- Report to HQ Logistics departmental head from time to time pertaining to logistics matters
- Maintain proper warehouse processes and stocks management
Requirements
- Preferably a degree in industrial automation, engineering, or a comparable technical qualification
- 1–3 years of experience in sales support for industrial automation. Fresh graduates are encouraged to apply
- Good knowledge of the Malaysia automation market will be an advantage
- Proactive, self-starter, and team-oriented
We Offer
- Exciting tasks in an international environment with the technology leader in automation
- A future-proof job with an economically sound global player
- All the benefits that come with an owner-managed family company
- An open, family-oriented corporate culture
- Room for personal growth and professional development
About the Company
Beckhoff offers advanced automation systems based on PC-based control technology. The product range primarily covers industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide.
Beckhoff’s main divisions such as development, production, administration, sales, marketing, support, and service, are housed at Beckhoff’s headquarters in Verl, Germany. Beckhoff has 41 subsidiaries and branch offices and is a rapidly growing presence on the international market. Through global cooperation with partners, Beckhoff is present in over 75 countries. We are currently expanding in Malaysia and are looking for candidates who seek a rewarding career and are looking to take on challenges to join our team here.
Contact Information
For any questions, please get in touch with our contact person:
Michelle Lim
Email: [email protected]
Phone: +60 3 6151-3088
Apply now
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