Job Description, Responsibilities & Requirements
Description language:
About the Position
Sales Support Specialist
Україна
Job Type: Full Time
Job Format: Remote
Specialization: Sales
About the Company
Faspro Technologies provides advanced prototyping and manufacturing solutions for precision sheet metal components, with a focus on accuracy and tight tolerances. Our primary service is EMI shielding designed as individual components or complex sub-assemblies.
We help clients in the mobile, automotive, medical, and industrial products sectors develop products faster with full prototyping capability through short-run production.
Our motto is "If you can imagine, we can make it".
Among our customers are some of the world's biggest and most advanced companies: Apple, Microsoft, Meta, Tesla, SpaceX, Qualcomm, etc.
Responsibilities
- Manage the company's main inbox - monitor incoming customer requests (RFQs) from email and website, prioritize them, and enter information into the ERP system.
- Perform an initial analysis of requests: review the customer’s history, determine the type of order (repeat or new), and forward it to the responsible project coordinator.
- Maintain professional communication with customers via email and phone - clarify order details, provide status updates, and redirect calls when necessary.
- Create reports and analyze statistics.
- Handle online requests from the company’s website.
- Coordinate timely entry of orders into the system and ensure data accuracy.
- Maintain a high level of customer orientation and effective communication between departments.
- Schedule: 8 hours/day from 14 to 23, Kyiv time
Requirements
- English: Upper-Intermediate/B2–C1 (critical for communication with customers).
- Confident user of MS Office, especially Excel (for report creation) and Outlook.
- Strong organizational skills and ability to manage large amounts of information in a fast-paced environment.
- Attention to detail, independence, and ability to make quick, informed decisions and set task priorities.
- Excellent communication skills - able to interact with different types of people, friendly, goal-oriented, and proactive.
- Customer-oriented mindset and a strong sense of responsibility.
- Experience working with B2B customers.
Nice to Have
- Basic understanding of manufacturing processes.
- Experience working with ERP and CRM systems.
- Experience in internal sales or working with an existing customer base.
We Offer
- Opportunity to work with the largest and most advanced companies in the world (like Apple, Microsoft, Tesla, SpaceX, etc.)
- Experienced international team
- High level of responsibility and autonomy
Hiring Process
- Interview with recruiter
- Interview with manager
- Offer
Contact Information
- About us on LinkedIn: Faspro Technologies
- Need more information? Welcome:
- LinkedIn: Krystyna Astafieva
- E-mail: [email protected]
Apply Now