Salesforce Business Analyst
Primary stack
Nice to have's
Job description
About the Position
Salesforce Business Analyst
We are seeking a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals.
Responsibilities
- Gather and document business requirements from stakeholders across various departments
- Translate business needs into functional specifications for the Salesforce platform
- Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions
- Conduct gap analysis between current business processes and desired Salesforce functionality
- Facilitate workshops and meetings with stakeholders to align on project scope and deliverables
- Support user acceptance testing and validate that solutions meet business requirements
- Create and maintain documentation, including process flows, user stories, and business cases
- Provide recommendations for process improvements leveraging Salesforce capabilities
- Act as a liaison between business users and technical teams throughout the project lifecycle
- Assist in the prioritization of the product backlog based on business value and impact
Requirements
- 3+ years of experience working within the Salesforce ecosystem
- Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud
- Background in business analysis within a Salesforce environment
- Understanding of the Salesforce platform and its core capabilities
- English proficiency at B2 level or higher
Nice to Have
- Familiarity with Salesforce Financial Services Cloud
- Knowledge of Salesforce Agentforce
- Skills in Salesforce Marketing Cloud
We Offer
- Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth: Leadership development, career advising, soft skills and well-being programs, Certifications, including GCP, Azure and AWS, Unlimited access to EPAM's internal learning database, Free English classes with certified teachers
- We cover it all: Participation in the Employee Stock Purchase Plan, Monetary bonuses for engaging in the referral program, Comprehensive medical & family care package, Trust days per year (sick leave without a medical certificate), Discounts for fitness clubs, sports programs, Benefits package (sports activities, a variety of stores and services)
- Housing support program: preferential mortgage access via Otbasy Bank partnership
About the Company
We connect like-minded people: Delivering innovative solutions to industry leaders, making a global impact.
© EPAM. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
EPAM helps organizations innovate their business processes and rethink the way they manage their businesses so they can remain competitive in this new digital age.