Salesforce Business Analyst / Business Solution Architect

About the Position

We are seeking a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills.

The position has two variants: a Salesforce Business Analyst focused on requirements discovery, process analysis, documentation, user stories, and delivery support; and a Salesforce Business Solution Architect focused on solution framing, business process design, functional architecture, and consultative guidance.

The ideal candidate is a client-facing Salesforce BA or BSA with strong analysis, consulting, stakeholder engagement, and solution-thinking capabilities.

Responsibilities

• Partner with stakeholders to understand business goals and regulatory constraints
• Gather, analyze, document, and validate requirements
• Facilitate workshops and process mapping sessions
• Translate needs into user stories, specifications, process flows, and documentation
• Analyze processes and Salesforce capabilities to identify gaps and improvements
• Support solution design and functional architecture across Salesforce and COTS platforms
• Support UAT, validation, training, and change enablement
• Build strong client relationships
• Connect business processes with Salesforce capabilities (BSA-level)
• Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level)
• Identify dependencies, integrations, and operational impacts (BSA-level)

Requirements

• 5+ years of experience as a Business Analyst, Salesforce BA, or Business Solution Architect, Functional Consultant, or CRM Consultant
• Background in Salesforce/CRM transformation initiatives
• Understanding of Salesforce capabilities and configuration concepts
• Expertise in working within regulated industries
• Proficiency in requirements elicitation, process analysis, and documentation
• Skills in consulting and stakeholder management
• Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to Have

• Experience in Life Sciences GTM
• Familiarity with Veeva, Trueblue, and IQVIA
• Salesforce certifications
• Knowledge of compliance, audit readiness, privacy, and integration practices

We Offer

• Opportunity to work with a leading technology company, EPAM Systems
• Location: Croatia
• Employment Type: CONTRACTOR

About the Company

EPAM Systems is a global software engineering and product development company with a focus on delivering digital platforms and solutions for the world’s leading companies.