Salesforce Business Analyst

About the Position

We are seeking a Salesforce Business Analyst with 5+ years of experience to join our team in Porto, Portugal. You will ensure that technical decisions align with business processes, bringing order to competing global and regional inputs.

Responsibilities

• Map current and target business processes, user journeys, roles, decision points, and information needs across regions.
• Translate validated needs into process flows, user stories, acceptance criteria, business rules, data requirements, and supporting documentation.
• Professionally manage senior commercial and technical stakeholders, challenging ambiguity and resolving conflicting input.
• Make trade-offs visible, document constraints and dependencies clearly, and drive timely decisions with the Product Owner or relevant stakeholders.
• Independently organize discovery and analysis work, breaking complex topics into deliverable increments and requesting prioritization when direction or capacity is constrained.
• Clarify account structures, data ownership, hierarchy, quality, access, integration, and reporting requirements across global key accounts.
• Build bridges across architects, developers, data teams, UX, and adjacent product teams, avoiding duplicated or conflicting solutions.
• Support backlog refinement, Definition of Ready, business validation, and UAT while maintaining traceability from problem through delivery and acceptance.

Requirements

• Solid, production-proven experience (5+ years) as a Business Analyst in CRM, digital products, or complex enterprise systems.
• Demonstrated ability to work confidently and professionally with senior business and technology stakeholders, translating technical information into business impact, value, risk, and outcomes.
• Strong experience documenting options, constraints, dependencies, trade-offs, decisions, process models, user stories, and acceptance criteria.
• Highly self-organized and proactive, able to structure ambiguity into manageable increments and manage multiple workstreams with limited supervision.
• Experience collaborating across Product Owners, architects, developers, testers, data teams, and adjacent product or platform teams.
• Understanding of CRM data models, account hierarchies, roles, permissions, integrations, and data quality considerations.
• Practical experience with Jira, Confluence, or comparable tools.
• Experience with Salesforce or another enterprise CRM or commercial platform, and knowledge of Scrum or Kanban, is a strong advantage.
• Experience in a global, matrixed, B2B organization with strategic account management, and certifications such as CBAP or PMI-PBA, are a plus.
• Fluent in English, both spoken and written, with an autonomous and problem-solving mindset.

We Offer

• Remote-flexible environment
• Highly attractive salary and benefits
• Great work-life balance and flexibility
• Commitment, quality, and continuous improvement as core principles of our culture
• Highly engaged tech community
• International career opportunities
• Focus on individual development

About the Company

xelerate.tech is passionate about software, tech, and people. We aim to attract the most talented engineers to deliver high-quality software products through highly performant teams.

A Note from Our Team

We know that applying for a new job can be a big step in your life and a bit intimidating, but also an opportunity to improve your professional and personal life. Don’t worry, we’ve got you. We will be with you every step of the way. If you have any questions or concerns before applying, feel free to reach out to us at [email protected]. We look forward to your application!