About the Position

Salesforce Commerce Cloud-L2 Analyst

Location: Bengaluru, India

About the Company

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

The Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:

The work we do and the innovation we drive
Our values of share, care, and dare
A workplace culture that fosters creativity, diversity, and autonomy
Our borderless, global framework, which enables seamless collaboration

Responsibilities

As an SFCC/SFMC-L2 Analyst, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 2+ years of experience, a growth mindset, and a drive to make a lasting impact.

Your responsibilities will include:

Triage and diagnose incidents related to storefront availability, cart, checkout, pricing/promotions, product display, search, and order flows across both SFRA and PWA storefronts
Monitor site performance, order processing, and integration jobs (import/export, API calls) and raise alerts on anomalies within agreed SLA windows
Investigate issues linked to payment service provider integrations (e.g., card and alternative payment methods), PSP callbacks, tax and fraud screening, and checkout errors
Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS, and fulfillment systems via the integration/middleware layer
Reproduce defects in staging/sandbox instances, capture Business Manager and application logs, and prepare clear, well-documented escalation packages for L3
Support content and merchandising business-as-usual activities (e.g., slot configuration, catalog/category checks) when incidents are content-related
Track scheduled batch jobs and data feeds; identify failures and coordinate re-runs with L3/operations teams
Provide heightened monitoring support during peak trading periods (sales events, product launches, seasonal campaigns)
Maintain knowledge base articles documenting known errors, workarounds, and resolution steps
Collaborate with the Core and Marketing Cloud support streams on shared, cross-channel customer journeys (e.g., account creation, back-in-stock, newsletter subscription flows)

Requirements

To be considered for this role, you must meet the following essential qualifications:

Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA, and awareness of composable/headless storefronts and their APIs
Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout, and order management
Experience with Business Manager administration, configuration, and log analysis
Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model
Basic exposure to JavaScript/Node.js concepts sufficient to support diagnosis and read application logs (this is a non-development role; code fixes are escalated to L3)
Understanding of payment gateway, tax, and fraud-prevention integrations in an eCommerce context
Strong analytical mindset and attention to detail in a high-traffic, revenue-critical environment
Good written and spoken English

Nice to Have

Salesforce B2C Commerce Cloud Developer or Business Practitioner certification
Exposure to headless/composable storefront implementations
Experience supporting multi-country or cross-border eCommerce sites
Experience in retail or luxury goods eCommerce environments

We Offer

This is a Full-time position based in Bengaluru, India.

Beyond a competitive compensation package, we offer:

Flexibility, with remote and hybrid work options (country-dependent)
Career advancement, with international mobility and professional development programs
Learning and development, with access to cutting-edge tools, training, and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Commitment to Inclusion

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive, and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

Application Process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

Apply for this Job

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Salesforce Commerce Cloud-L2 Analyst

Job description