Salesforce FSL Lead - Field Service Lightning - FSM Processes – Full remote in the EU

About the Position

Empiric is currently working alongside a global retail leader to find a Salesforce Field Service Lightning Lead capable of handling a team size of 3 to 4 people working in different geographies. This role will focus on Development and Support Tickets. The Tech Lead should have good hands-on technical experience in Field Service Lightning and FSM Processes.

The Salesforce Tech Lead must also have good knowledge about Service Now or similar tools used for L2 and L3 Support, along with a solid understanding of Agile Scrum Processes.

Our client is one of the fastest-growing organizations on the planet, with renowned retention and training programs. They are looking to grow Salesforce and are keen to hire talented Salesforce experts.

Responsibilities

• Lead a team of 3 to 4 people in the area of Development and Support Tickets.
• Provide technical expertise in Field Service Lightning and FSM Processes.
• Utilize Service Now or similar tools for L2 and L3 Support.
• Apply knowledge of Agile Scrum Processes.
• Interact with Customers, Business, and other third-party vendors, requiring strong liaising skills.

Requirements

• Proven experience as a Salesforce Tech Lead.
• Primary Skills: Field Service Lightning, FSM Processes.
• Secondary Skills: Service Cloud, Sales Cloud, CPQ, Experience Cloud.
• Deep knowledge of the Salesforce ecosystem.
• Technically strong and hands-on experience.
• Previous experience working on a large Salesforce project.

We Offer

• Long Term: 12 - 18 Months plus extensions.
• Competitive day rate + Starter Bonus + Free Lunch Club experience.
• Full remote position in the EU.

About the Company

Empiric is a leading recruitment agency specializing in Salesforce and other technology roles. We are committed to connecting talented professionals with top companies worldwide.

Contact Information

For more details about rates and more information about the project, please contact Woody at [email protected] or +44 7887 416338 via WhatsApp or +44 203 597 4475.