Salesforce functional Analyst (CPQ)

About the Position

Salesforce Functional Analyst (CPQ)

Inetum is a European leader in digital services, with more than 27,000 employees across 19 countries and revenue of €2.4 billion in 2024. The Group supports companies and institutions in their digital transformation, combining performance, innovation, and societal impact.

Present in Morocco for over 20 years, Inetum Morocco plays a strategic role with more than 800 employees, a shared services center, and a FabLab in Casablanca. With €50 million in revenue in 2024, the entity positions itself as a major player in the local digital sector.

Joining Inetum means fully experiencing your digital impact in a stimulating, people-centered, and sustainable environment.

Responsibilities

• Stakeholder Collaboration

  • Partners with the Product Owner and the Salesforce Lead to align on priorities, scope, and roadmap
  • Works closely with Business Owners to understand their needs, pain points, and objectives
  • Bridges the gap between what the business wants and what the team can realistically deliver

• Requirements Gathering & Analysis

  • Facilitates workshops, interviews, and walkthroughs with business stakeholders
  • Asks the right questions to uncover real needs behind stated requests
  • Validates that requirements are complete, consistent, and feasible within Salesforce

• Writing User Stories

  • Translates requirements into well-structured user stories
  • Defines clear acceptance criteria for each story
  • Works with the Product Owner to refine and prioritize the backlog

• Solution Design

  • Proposes Salesforce-native solutions where possible (configuration over customization)
  • Evaluates trade-offs between different approaches and advises accordingly
  • Flags technical risks or limitations to the Product Owner and developers

• Documentation

  • Delivers ready-to-develop user stories with sufficient detail for developers
  • Documents As-Is processes, designs To-Be solutions and keeps these up to date as solutions evolve

Requirements

• Core Skills
  • Strong Salesforce platform knowledge (standard objects, flows, data model, AppExchange ecosystem)
  • Salesforce Cloud expertise:
    • Sales Cloud & Service Cloud is considered foundational
    • CPQ is highly valued (or compensated with eagerness to learn)
    • Billing, Service Cloud Voice and Pardot (MC Account Engagement) are a welcome bonus
  • Excellent analytical thinking, being able to break down complex processes
  • Strong communication skills, comfortable both with business and technical audiences
  • Detail-oriented
  • Proactive mindset

We Offer

• Opportunity to work in a stimulating, people-centered, and sustainable environment
• Be part of a European leader in digital services with a strong presence in Morocco

About the Company

Inetum is a European leader in digital services, with more than 27,000 employees across 19 countries and revenue of €2.4 billion in 2024. The Group supports companies and institutions in their digital transformation, combining performance, innovation, and societal impact.

Present in Morocco for over 20 years, Inetum Morocco plays a strategic role with more than 800 employees, a shared services center, and a FabLab in Casablanca. With €50 million in revenue in 2024, the entity positions itself as a major player in the local digital sector.

Building on its three business lines-Inetum Consulting, Inetum Technologies, and Inetum Solutions-as well as key partnerships with Microsoft, SAP, and Sage, Inetum Morocco also stands out through the achievement of the Feel Good 2025 label, which highlights its commitment to well-being, inclusion, and skills development.

The company culture is rooted in the Inetum Way, a foundation of values based on proximity, agility, innovation, and responsibility.