Salesforce Functional Engineer

About the Position

Join EPAM as a hands-on Salesforce Functional Engineer to identify process inefficiencies, translate business needs into scalable Salesforce solutions and drive end-to-end improvements across the platform.

You will combine Salesforce functional expertise with technical awareness, stakeholder management capabilities and the ability to independently drive initiatives from discovery through go-live. This is more than a pure development role; you will review Apex and Lightning Web Component (LWC) logic, understand system impacts and collaborate closely with development teams to recommend improvements.

Responsibilities

• Partner closely with business stakeholders to identify operational pain points, process gaps and platform inefficiencies across Salesforce environments
• Conduct Salesforce health audits and recommend scalable improvements related to automation, data structure, usability, governance and technical debt reduction
• Gather, analyze and translate business requirements into actionable user stories, functional specifications and solution designs
• Configure and optimize Salesforce declarative solutions including Flows, Validation Rules, Permission Sets, Page Layouts, Reports, Dashboards and Object Relationships
• Collaborate with Salesforce developers and technical teams to review solution approaches, understand custom logic impacts and recommend functional or technical improvements
• Drive functional initiatives from discovery and solutioning through UAT, deployment, hypercare and post-production support
• Manage stakeholder expectations by balancing business priorities, technical constraints, platform scalability and delivery timelines
• Maintain solution documentation, process flows, governance standards and best practices to support long-term platform stability and adoption

Requirements

• Proven experience in Salesforce functional consulting, platform administration, techno-functional delivery or related CRM transformation roles
• Strong hands-on experience with Salesforce declarative capabilities including Flow Builder, Validation Rules, Security & Permissions, Reports, Dashboards and Data Modeling
• Comprehensive understanding of Salesforce platform architecture, declarative versus customization approaches and development concepts including Apex, Triggers and Lightning Web Components (LWC)
• Demonstrated ability to read and understand Apex or LWC implementations, assess system impact and provide technical improvement recommendations
• Track record of successfully gathering business requirements, conducting stakeholder workshops and translating business processes into actionable Salesforce solutions
• Experience working within Agile, hybrid or iterative delivery environments with exposure to backlog coordination and cross-functional collaboration
• Exceptional stakeholder communication skills with the ability to explain complex technical concepts to non-technical audiences
• Demonstrated problem-solving mindset with the ability to proactively identify root causes and recommend practical, scalable solutions

Nice to Have

• Experience with Salesforce CPQ, DocuSign CLM or quote-to-cash processes
• Active Salesforce certifications such as Salesforce Administrator, Advanced Administrator, Business Analyst or Platform App Builder
• Exposure to enterprise governance, integration projects, data compliance or multi-cloud Salesforce environments

Locations

• City: Kuala Lumpur
• Country: Malaysia
• Remote: Hybrid

Employment Type

• Type: Full-time
• Experience Level: Middle