Salesforce Product Owner / Product Manager

About the Position

We are seeking a Salesforce Product Owner / Product Manager to support business and technology initiatives across Salesforce and related commercial off-the-shelf (COTS) platforms. This role requires a strong combination of hands-on Salesforce experience, product ownership/product management capabilities, client partnership skills, and a consulting mindset. The person should be able to work closely with client stakeholders, understand business goals, shape product vision or roadmap where needed, translate priorities into actionable backlog items, and partner with delivery teams to implement scalable business solutions.

Responsibilities

• Act as a Product Owner / Product Manager for Salesforce-based and adjacent COTS platform initiatives
• Partner with client stakeholders to understand business objectives, product vision, operational challenges, and success metrics
• Define, refine, and communicate product priorities, roadmap elements, backlog items, and delivery expectations
• Translate business needs into clear requirements, user stories, acceptance criteria, and solution priorities
• Own and maintain the product backlog, ensuring alignment with business value, delivery feasibility, and stakeholder expectations
• Support product discovery, requirement clarification workshops, backlog refinement, sprint planning, demos, release planning, and adoption discussions
• Collaborate with Salesforce Architects, Developers, QA Engineers, Business Analysts, and client-side product/business teams
• Apply practical Salesforce knowledge to support discussions around configuration, customization, integration, automation, reporting, and user experience
• Help evaluate how Salesforce capabilities align with external or integrated COTS platforms
• Identify risks, dependencies, assumptions, business impacts, and cross-platform considerations
• Serve as a trusted client advisor by bringing a structured, consultative, and partnership-driven approach

Requirements

• Experience as a Product Owner, Product Manager, Business Analyst, Business Systems Analyst, or similar role within Salesforce-related programs
• Hands-on experience with Salesforce platforms, such as: Sales Cloud; Service Cloud; Experience Cloud; Salesforce Platform; Flows, reports, dashboards, custom objects, or configuration
• Ability to translate business goals into Salesforce capabilities, delivery requirements, and product priorities
• Experience working with enterprise platforms or COTS solutions
• Strong understanding of Agile delivery practices, backlog management, prioritization, user story creation, acceptance criteria, sprint ceremonies, and stakeholder demos
• Strong client-facing and stakeholder management skills
• Consulting mindset: ability to structure ambiguity, ask the right questions, challenge assumptions, and recommend practical solutions
• Ability to communicate effectively with both business and technical stakeholders
• Experience working in distributed, cross-functional delivery teams

Nice to Have

• Experience with Life Sciences GTM, commercial operations, CRM transformation, field force effectiveness, sales operations, or customer engagement
• Exposure to platforms such as: Veeva, Trueblue, IQVIA
• Experience in regulated, compliance-heavy, or enterprise environments
• Salesforce certifications, such as: Salesforce Administrator, Salesforce Platform App Builder, Salesforce Business Analyst, Salesforce Sales Cloud Consultant, Salesforce Service Cloud Consultant
• Understanding of data flows, integrations, reporting, analytics, or consent/customer engagement processes within Salesforce ecosystems

We Offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs, and communities (both technical and interest-based)
• Focus on your professional growth:
  • Plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract, and other partner resources
  • Study at EPAM Solution Architecture School with practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school, and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events, and conferences annually)
• Vacation and sick leave (including sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children