Job Description, Responsibilities & Requirements
About the Position
We are seeking a seasoned SAP Consultant (MM/SD) with expertise in S/4HANA to deliver Level 2 and Level 3 application support in a Retail environment. The role centers on managing incidents, resolving problems, fixing bugs, and rolling out small enhancements.
Responsibilities
- Investigate and address incidents and service requests tied to SAP MM/SD processes in a Retail environment
- Conduct root cause analysis for recurring or critical issues and put forward sustainable long-term solutions
- Handle the complete ticket lifecycle within ITSM tools such as ServiceNow or Jira, keeping alignment with SLAs and support KPIs
- Work together with functional and technical teams, including third parties, to resolve complex issues
- Spot and lead problem management initiatives aimed at cutting incident volume and boosting process efficiency
- Capture known errors, workarounds, and solution approaches in the Knowledge Base
- Configure, test, and roll out small changes and enhancements within SAP MM/SD modules
- Draft and validate functional specifications for bug fixes and minor development work
- Assist with transport request management and safeguard quality assurance across deployments
- Deliver UAT support, coordinate with business users, and confirm solution effectiveness once deployment is complete
Requirements
- No less than 3 years of hands-on professional experience as an SAP MM/SD Consultant
- Applied expertise with SAP Retail, covering SAP Retail Master Data, SAP Retail Purchasing, and SAP Retail Sales
- Solid knowledge of Replenishment, Goods Movements, Inventory, Order Fulfilment, Delivery, and Billing processes within SAP S/4HANA
- Practical background in IDoc monitoring, interface troubleshooting, and batch job handling
- Capability to perform debugging and coordinate technical fixes together with ABAP teams
- Working understanding of transport management, system landscapes, and change control procedures
- English at B2 level or higher, with strong written and spoken communication abilities
We Offer
- Remote work options in Argentina and Mexico
- Opportunity to work with leading SAP technologies in a retail context
- Professional growth and development opportunities
About the Company
[Company description if present]