SAP CRM Technical Lead

About the Position

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure-delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins. Join teams that innovate to elevate, drive results, and excel together across every function.

SAP CRM Technical Lead

Bengaluru, India

Job category: Information Technology

Job ID: 136843-en_US

Job Summary

We are looking for an SAP CRM Technical Lead (8+ years exp) who combines strong hands-on development expertise with a sharp production operations mindset. In this role you will:

• Lead architecture, design, development, and optimization of SAP CRM solutions using ABAP, ABAP on HANA
• Own end-to-end delivery of development initiatives - from requirements and technical design through coding, testing, and deployment
• Own large, cross-functional initiatives spanning SAP CRM, enterprise integrations, data models, and downstream consuming platforms
• Translate ambiguous business requirements into scalable technical designs and implementation plans
• Concurrently support and operate business-critical SAP CRM production systems - managing incidents, maintaining SLAs, and driving high customer satisfaction
• Recommend and drive improvements in development standards, operational practices, and system architecture
• Provide technical leadership for complex integrations involving SAP PO/PI, RFC/BAPI, IDoc, OData, REST/SOAP services and enterprise platforms
• Actively contribute to AI/ML enablement within SAP CRM - including LLM integrations, MCP server development, AIOps
• Partner closely with business analysts, architects, product owners, and other engineering teams to deliver reliable, secure, and maintainable solutions

Responsibilities

• Lead architecture, design, development, and optimization of SAP CRM solutions using ABAP, ABAP on HANA
• Own end-to-end delivery of development initiatives - from requirements and technical design through coding, testing, and deployment
• Own large, cross-functional initiatives spanning SAP CRM, enterprise integrations, data models, and downstream consuming platforms
• Translate ambiguous business requirements into scalable technical designs and implementation plans
• Concurrently support and operate business-critical SAP CRM production systems - managing incidents, maintaining SLAs, and driving high customer satisfaction
• Recommend and drive improvements in development standards, operational practices, and system architecture
• Provide technical leadership for complex integrations involving SAP PO/PI, RFC/BAPI, IDoc, OData, REST/SOAP services and enterprise platforms
• Actively contribute to AI/ML enablement within SAP CRM - including LLM integrations, MCP server development, AIOps
• Partner closely with business analysts, architects, product owners, and other engineering teams to deliver reliable, secure, and maintainable solutions

Requirements

SAP CRM Development

• 8+ years of hands-on ABAP and ABAP on HANA development experience
• Deep functional knowledge of SAP CRM - Case Management, RMA/Service Orders
• Strong ABAP on HANA skills: CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus
• Experience in SAP PI/PO
• SAP Gateway / OData service development experience

Integration & Middleware

• Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics and third-party systems
• Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services
• Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus

Production Operations & Ticket Management

• Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction
• Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes
• Proactively monitors system health - batch jobs, interface queues, workflows, and HANA performance
• Contributes to change management - raising, reviewing, and executing production changes following CAB approvals

AI Integration

• Hands-on experience integrating LLM APIs
• Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities - Cases, RMAs, Customer data - as AI-consumable tools and resources
• Experience with AIOps techniques - intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis
• Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging

Soft Skills & Ways of Working

• Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers
• Tackles unstructured, complex problems independently - applies new perspectives and creative approaches
• Demonstrates sound judgment: identifies issues in advance and proposes scalable, permanent solutions
• Proactive subject matter expert

Education

Bachelor's/Masters degree with 8+ years of relevant SAP CRM experience

We Offer

• Competitive salary
• Opportunity to work in a hybrid environment
• Professional growth and development opportunities
• Collaborative and innovative work culture

About the Company

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment-you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed-they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now.

Submitting an Application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support-rather than replace-human decision-making.

Data privacy

We care about your privacy and, therefore, ask that you read our Candidate Privacy Notice before you submit any personal information to us.

NetApp does not carry out any solely automated decision making (i.e. the process of making a decision by automated means without any human involvement) in determining your suitability or eligibility for specific roles.

However, the processing of your personal information is carried out with the aid of manual and automated tools. In particular, NetApp may use an automated employment evaluation tool or similar tool as one of several tools, actions, and/or steps to assist with NetApp’s review of candidate applications for various hiring needs.

Currently, when addressing certain hiring needs, NetApp uses the following tools:

• Eightfold (eightfold.ai): This tool can provide an initial ranking of a candidate’s skills and experience, based on information provided by the applicant in the application and/or supporting documentation, in comparison to the NetApp designated key requirements of a specific role. Additionally, the tool may be used to help review and/or rank internal employees seeking promotion or other internal mobility. An independent audit of the Eightfold Matching Model tool can be found at https://eightfold.ai/nyc-eightfoldmatching-model.
• Findem (findem.ai): This tool is used to help identify candidates whose skills and experience may be relevant to open roles at NetApp, using publicly available professional information. Findem may also be used to assist with candidate matching, AI-assisted screening, and recruitment communications.

Our talent acquisition team or our recruiters will ultimately select the candidates for further consideration, following human review of any automated evaluation results and associated underlying documentation (or lack thereof) submitted with the candidates’ application.

Candidates may request an alternative selection process which will not be subject to the Eightfold matching tool or to any electronic automated employment evaluation by contacting NetApp at [email protected]. To bypass the Eightfold matching tool or any electronic automated employment evaluation, you must include a resume and job ID with your email to [email protected] and you must include in the subject line of your email: Data Privacy Request. Candidates who have questions or want to request additional information on the source of data, type of data, and/or collection of data related to the candidate review process should contact NetApp at [email protected]

Note: Eightfold is not applicable to temporary hiring opportunities. If you are interested in temporary roles, you can apply via a third-party site managed by our preferred supplier, Magnit Global. Magnit Global will provide its own privacy disclosures for your review as part of the application process.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team reviews applications submitted through our company website only. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

AI Disclosure

For select roles, some stages of our hiring process may use AI-powered tools to assist with tasks such as identifying relevant candidates, matching skills and experience to role requirements, and conducting initial screenings. These tools support - rather than replace - human decision-making. To learn more, please see our AI Transparency Statement. If you would prefer not to engage with an AI-assisted process, you can request an alternative by contacting [email protected]. Choosing an alternative process will not impact your candidacy in any way.