SAP Customer Solution Director

About the Position

SAP Customer Solution Director

Reporting to the Senior Director, SAP Presales and Alliance, the SAP Customer Solution Director is part of the SAP practice and serves as the functional design authority for clients and delivery teams. The role maintains solution continuity from the earliest pursuit and presales discussions through delivery, user acceptance testing, go-live, and support, ensuring that the solution sold remains consistent with the solution designed and delivered.

Responsibilities

• Client Orientation and Business Value:

  • Lead functional solutioning for pursuits, requests for proposal, and oral presentations by translating client business problems into an SAP solution that Talan can estimate and deliver.
  • Build and defend the value case with business stakeholders, including benefit drivers, baseline measures, and the operational changes required to realize the expected value.
  • Advise decision-makers and, when appropriate, recommend a no-bid decision when industry fit or client readiness does not support a responsible proposal.

• Business Development and Influence:

  • Define solution assumptions, scope boundaries, exclusions, and functional inputs to estimates, then challenge estimates before they are incorporated into pricing.
  • Design and present, with Alliance and Presales teams, industry-relevant demonstrations, accelerators, and proof-of-concept scenarios.
  • Support joint pursuits, industry positioning, and engagement with SAP account teams and ecosystem partners.

• Design Leadership and Risk Management:

  • Act as the functional design authority, decide on process design and fit-to-standard matters, and chair or co-chair workshops focused on critical processes.
  • Provide a documented transition from the sold solution to the delivery team, including the assumption register, scope baseline, and design intent.
  • Serve as an escalation point when scope, industry fit, or process design is at risk, and support the rationale for required changes.

• Delivery Excellence:

  • Review and approve process design deliverables before they are submitted to the client for sign-off.
  • Validate the delivered design against the original value case through user acceptance testing, go-live, and stabilization.
  • Advise the team on organizational impacts arising from process design in partnership with the change management lead.

• Collaboration and Practice Development:

  • Coach functional consultants and domain leads to strengthen the team’s ability to hold credible industry conversations with clients.
  • Advance the industry intellectual property roadmap, including process models, configuration accelerators, demo scenarios, and client references.
  • Feed delivery lessons into leads, packaged offerings, accelerators, and the process content used by AI-enabled delivery tools.

Requirements

• Experience: Nine (9) to twelve (12) years of relevant SAP experience in functional, solution design, or process architecture roles.
• SAP Delivery Record: Participation in at least four full-cycle SAP implementations, including at least two as a functional lead or solution owner.
• Industry Expertise: Deep experience in the industry named in the posting and command of its associated end-to-end processes.
• SAP S/4HANA: At least three (3) years of experience with current S/4HANA releases in public or private cloud, including demonstrated fit-to-standard practice.
• Estimating and Delivery: Demonstrated experience defining assumptions, scope, and effort estimates that a delivery team was accountable for executing.
• Executive Advisory: Experience leading oral presentations, executive workshops, and value discussions with VP- or C-level business stakeholders.
• Education: Bachelor’s degree in Business, Engineering, Supply Chain, Information Technology, or a related field.
• Conditions: Ability to travel to client sites in Canada and the United States; travel may represent 30% to 50% of working time during pursuit and design phases.
• Communication: Good oral and written communication skills, in French and English, to communicate with clients located across North America.

We Offer

• Professional development
• Profit sharing
• Health and well-being insurance from your first day
• Deferred Profit-Sharing Plan (DPSP)
• Flexible hybrid work
• Public transit and cell phone allowance
• Generous employer contributions to your group RRSP

About the Company

Talan is an international group that supports its clients in their end-to-end Data & AI transformation by combining management consulting with technological expertise.

With over 6,000 employees across five continents, we accelerate our clients' transformations through long-term partnerships, creating measurable and sustainable impact.

Our value proposition is built on a structured innovation ecosystem: 2,500 Data & AI experts, proprietary solutions built on advanced models, and an applied research, experimental development, and innovation laboratory.

In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building, and scaling solutions that enable companies to grow more efficiently.

Talan offers competitive salaries and equal opportunities for all. If you are motivated to take on stimulating challenges and meet the requirements, send us your resume now!

Please note that we will only communicate with candidates selected for an interview. For the purposes of this job offer, the feminine and masculine genders designate indistinctly the staff of both sexes and do not establish any distinction based on sex.

Talan is committed to employment equity.