SAP CX Manager

About the Position

At Atos, we shape the future of digital transformation. Within our SAP Practice Germany, we are strengthening our SAP Customer Experience (CX) portfolio and are looking for an experienced SAP CX Manager to take strategic and operational ownership of this growing domain.

Responsibilities

• End-to-end responsibility for the SAP CX portfolio – from acquisition and presales through consulting, implementation/migration and operations
• Ownership of business performance KPIs such as order intake, revenue, project margin, cost coverage up to gross margin, CSAT and NPS
• Development and ownership of the SAP CX business case and skills portfolio, including regular reporting and continuous portfolio optimisation
• Identification and onboarding of new SAP CX solutions and retirement of non-profitable offerings in line with technology and market evolution
• Definition and implementation of a clear, customer-centric ownership model for managed accounts
• Active escalation management and safeguarding contractual and delivery commitments
• Strategic resource management across internal teams, cross-border delivery units and partners
• Ensuring competitiveness, delivery quality, productivity and optimal workforce utilisation
• Building and maintaining communities, networks and knowledge management within SAP and across Atos

Requirements

• University degree (Master’s level or equivalent)
• 5+ years of professional experience, including:
  • 4+ years in SAP consulting and SAP customer support
  • 4+ years in SAP presales and business development
• Strong experience in sales, management and/or project management
• Proven track record in sales leadership and portfolio management
• Deep understanding of SAP enterprise environments, ideally with SAP CX solutions
• Fluent German and English (spoken and written)
• Highly customer-oriented, entrepreneurial mindset, strong communication skills
• Results-driven, quality-focused, and comfortable operating at management level

We Offer

• Access to training and certifications (access to SAP Hub Learning platform)
• Hybrid mode of work (only max. 2 times per month based on your location)
• Wellbeing programs & work-life balance - integration and passion sharing events
• Private medical and dental care
• Benefits platform – shopping, cinema, sport etc.
• Co-funding of sport activities, e.g., Multisport & OK system cards, b-active program
• Conferences and Expert Communities
• Gift packages for special occasions: Easter, Christmas, Children’s Day
• Flexible working hours

About the Company

Atos Group is a global leader in digital transformation with c. 63,000 employees and annual revenue of c. €8 billion, operating in 61 countries under two brands - Atos for services and Eviden for products. European number one in cybersecurity, cloud and high performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.

Eviden is the Atos Group brand for hardware and software products with c. € 1 billion in revenue, operating in 36 countries and comprising four business units: advanced computing, cybersecurity products, mission-critical systems and vision AI. As a next-generation technology leader, Eviden offers a unique combination of hardware and software technologies for businesses, public sector and defense organizations and research institutions, helping them to create value out of their data.

At Atos, we shape the future of digital transformation. Within our SAP Practice Germany, we are strengthening our SAP Customer Experience (CX) portfolio and are looking for an experienced SAP CX Manager to take strategic and operational ownership of this growing domain.

Choose your future. Choose Atos.

We take care of your personal data privacy. More information about processing your data within recruitment process you can find on our website: https://eviden.com/privacy-policy/

Nasze przedsiębiorstwo przestrzega zasad ochrony sygnalistów ustanowionych w dedykowanej procedurze zgodnie z ustawą z dnia 14 czerwca 2024 r. o ochronie sygnalistów (Dz.U. z 2024 r. poz. 928), zapewniając wszystkim pracownikom oraz osobom ubiegającym się o zatrudnienie lub świadczenie usług pełną poufność i ochronę w zakresie zgłaszania naruszeń prawa.

The company follows an equal opportunity policy and does not permit any form of discrimination based on gender, disability, age, origin, sexual orientation, or any other protected characteristic. All employment decisions are made solely on the basis of competence and qualifications.

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all. Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Let’s grow together.

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