SAP NS2 Customer Success Advocate
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Job description
About the Position
SAP NS2 is seeking a Customer Success Advocate to deliver high-quality support to customers and internal teams. This role helps users navigate customer portals, investigate and troubleshoot issues, manage cases through resolution, and build trusted customer relationships.
Responsibilities
- Deliver high-quality support to customers and internal teams.
- Help users navigate customer portals.
- Investigate and troubleshoot issues.
- Manage cases through resolution.
- Build and maintain trusted customer relationships.
Requirements
- Customer-facing support experience and a commitment to excellent customer service.
- Strong written and verbal communication skills.
- Ability to troubleshoot issues, ask effective questions, and apply creative problem-solving skills.
- Strong organizational skills, attention to detail, and focus on quality.
- Ability to prioritize work, meet structured timeframes, and deliver results under pressure.
- Experience using customer relationship management tools or similar case-management system.
We Offer
- Competitive salary range: USD 63,300 - USD 140,700 per year.
- Opportunity to work in a collaborative and innovative environment.
- Professional growth and development opportunities.
About the Company
SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.
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