SAP Service Delivery Manager

About the Position

SAP Service Delivery Manager

Machelen, Vlaanderen, Belgium

Sopra Steria offers tailored, end-to-end corporate technology and software solutions to help clients make bold choices and deliver results. Successfully so! With more than 51,000 colleagues in 30 countries, we rank as Europe’s leading digital solutions provider. Some of the most successful companies in Europe rely on our technology due to our commitment to innovation, collaboration, and value in business development.

The world is how we shape it. Let’s shape it together.

As a Service Delivery Manager, you are responsible for managing multiple SAP client contracts and ensuring successful project delivery. Meeting delivery criteria comes naturally to you, and you consistently look for ways to improve the client experience. You enjoy building close relationships with clients and proactively identifying new opportunities that help them grow through innovative initiatives and continuous improvements. As a transversal team leader, you ensure the capacity and availability of the teams.

Your strong people management, presales, leadership, and communication skills enable you to anticipate challenges before they arise. You ensure that all activities are well organized, aligned with agreed timelines, and delivered according to scope and expectations.

We’re seeking passionate colleagues who are eager to push the boundaries in digital transformation and technology consulting. At Sopra Steria, you’ll have the opportunity to grow your skills in a constructive, collaborative team environment, working on impactful projects that drive change for our clients. If you thrive on challenge and meet (most of) the qualifications below, we look forward to your application!

Responsibilities

• Managing multiple SAP client contracts
• Ensuring successful project delivery
• Meeting delivery criteria and improving client experience
• Building close relationships with clients
• Identifying new opportunities for client growth
• Ensuring team capacity and availability

Requirements

• At least 5 years of experience in a similar role with a background in SAP
• Experience managing client relationships in a professional services context
• Solid knowledge of service management frameworks
• Strong stakeholder management and communication skills
• Languages: Dutch and/or French, English

We Offer

• Extensive career development opportunities, both local and international
• Part of a dynamic network of 51,000 professionals at all stages of their careers
• Competitive salary and indefinite contract
• A company car or mobility budget
• Laptop, phone & phone subscription
• Insurance coverage, meal vouchers, eco-cheques, and more
• Continuous learning opportunities through the Sopra Steria Academy
• The opportunity to connect with fellow Sopra Steria colleagues at various team events

About the Company

Sopra Steria is implementing the tools of the future today at the world’s largest businesses across industry and financial services. By being bold together, our professionals are changing how business is done.

Excited about this job opportunity? Ready to shape the world with us? Great! We are looking forward to your application!

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.