Scaled Customer Success Manager

About the Position

Scaled Customer Success Manager

We're seeking a Scaled Customer Success Manager to design and execute customer programs for existing clients in Japan.

Responsibilities

• Designing and executing customer programs for existing clients in Japan
• Engaging with numerous customers through various tools, webinars, user groups, etc., to promote customer engagement and retention
• Collaborating closely with Box's channel partners to efficiently engage with customers
• Responding to customer inquiries about Box product features and functions
• Deepening the comprehensive understanding of how to effectively integrate Box into customer workflows and use cases
• Understanding indicators that may lead to customer churn and utilizing customer data and reports for analysis
• Mastering the fields of online collaboration, social networking, and Enterprise 2.0, along with the Box model

Requirements

• 1 year or more of relevant work experience
• Comfortable communicating with numerous customers through various media (phone, email, webinars, digital marketing tools, etc.)
• A team player with innovative ideas to enhance customer engagement
• Enjoys engaging closely with customers to improve their satisfaction
• Thrives in a fast-paced environment and can adapt to changes
• Proactive in accomplishing tasks
• Japanese at a business level; English proficiency is a plus
• Digital marketing experience is a plus

We Offer

• Financial benefits: At Box, you’re an owner. New hires receive equity, can join our stock plan, and benefit from fair, transparent, performance-based pay.
• Generous time off: Box offers flexible time off, birthday holidays, VTO, and a sabbatical after seven years.
• Growth: At Box, your ideas matter. Pitch them at our annual Hackathon, grow through learning programs, and advance with clear career paths for both management and professional development.
• Evolving workplace: At Box, we embrace hybrid work, blending in-person connection with remote flexibility.
• Healthcare: Box provides global, inclusive benefits - including mental health, wellbeing, and family support.
• Family support: We care about the well-being of families of every shape and size. From paid parental leave to fertility and family-forming benefits, Box provides an all-inclusive support system for working families.
• Wellness: To support our best work, Box offers Fresh Air Days to recharge and a monthly wellness subsidy for fitness.
• Community: At Box, community comes first. This is reflected in 11 employee-led resource groups, over 20 interest groups, global virtual events and programs, and paid volunteer time off that allows Boxers to support causes they care about.

About the Company

Box is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.