Scheduling Coordinator (Spanish Fluency Required)

About the Position

We are seeking a Scheduling Coordinator with Spanish fluency to join our healthcare operations team in San Mateo, California.

Responsibilities

• Coordinate complex appointment calendars while adhering to established service standards, ensuring all parties are informed and aligned
• Communicate professionally and empathetically via phone, email, and our digital platforms (in English and Spanish)
• Collect and confirm necessary information from external parties to schedule consults and follow-ups
• Escalate urgent scheduling needs or conflicts to the operations team
• Ensure all relevant documentation is updated accurately in our systems
• Identify workflow bottlenecks and suggest improvements to enhance efficiency
• Work closely with the operations team to ensure a seamless patient journey

Requirements

• Have 1-3 years in a customer-facing role in a healthcare or startup environment
• Are an excellent communicator, both written and verbal, who can interact confidently with patients and professionals alike
• Enjoy problem-solving and untangling complex schedules
• Are detail-oriented and committed to getting things right the first time
• Are comfortable using modern digital tools and learning new software
• Can maintain professionalism and empathy during sensitive or high-stress interactions
• Are interested in healthcare operations and want to contribute to an innovative, tech-forward team
• Are dependable and organized, with strong time-management skills

Nice to Have

• Prior experience in scheduling, care coordination, or administrative healthcare roles
• Familiarity with healthcare or legal terminology
• Exposure to tools like scheduling software, EHR systems, or CRM platforms
• Academic background or strong interest in healthcare, public health, or related fields

Compensation

• $25 per hour

Pay offered may vary depending on multiple individualized factors, including job-related knowledge, skills, and experience.

We Offer

• Competitive hourly wage
• Opportunity to work in a fast-paced, innovative environment
• Potential for professional growth and development

About the Company

We are a small team that cares about deep thinking, speed, craftsmanship, and putting customers first. Our mission is to build the best care experience in healthcare, on a 30-year horizon. We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will be driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for everyone.

The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care centers, surgical centers, and beyond. We have built 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M MAU.

Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.